SAFETY MEASURES ARE IMPACTING OUR SHIPPING SPEEDS, AND SOME ORDERS MAY RUN WITH DELAYS. PLEASE KNOW WE'RE WORKING HARD TO FULFILL EACH ORDER. PLEASE CONTACT US WITH URGENT INQUIRIES ONLY.

  • All Laundress discounts and promotions exclude the following products: The Laundress Gallons, Refill Pouches, Jiffy Steamer, Steele Canvas, Aera Collaboration items, The Laundress X John Mayer Out West Products, Bulk Packs, Auto-Replenishment orders, E-gift cards, and Pre-Boxed Sets.
  • Free shipping is applicable on orders of $50 or more after any coupons, vouchers, and taxes are applied.
  • Current promotions are not applicable on prior purchases
  • One Promotional Offer per customer, per order.
  • Free shipping is not valid on orders shipping outside the U.S. 
  • Gilt vouchers are not combinable with Free Shipping, promotions, or loyalty rewards offers. 
  • Feather Duster and Horse Hair Broom sku's require additional oversized shipping and handling fees, no exceptions. 
  • The following items are excluded from International shipments: All-Purpose Bleach Alternative, Horse Hair Broom, Kitchen Starter Kit, Dish Brush, Pet & Lint Brush, Glass & Crystal Brush, Clothing & Upholstery Brush, Cashmere Brush, Men's Garment Care Kit, Feather Duster,  Duster for Small Spaces, Goat Hair Duster Wand, Aromatherapy, Build Your Own, and kitted items containing any of the above brushes.
  • Offers and discounts are redeemable both online and in-store. 
  • To place orders over the phone and if using a card issued outside the U.S but shipping to a U.S address, please call 212-564-6788.
 
Please contact [email protected] or text us at 1-800-282-4121 for further assistance. promo popup close button

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Helping You Check Off Your Holiday List

This season, make and shop your list extra early to ensure in-stock shopping and holiday delivery: We’re facing higher than ever demand and industry-wide carrier delays—not to mention COVID-19 safety protocols*—that may slow down processing and shipping times. If you’re gifting The Laundress this year, consider this a loving reminder to shop as soon as possible. Current processing for ground orders is 7-10 business days and 7 days for expedited orders, not including shipping time. Early bird gets the gifts!
 

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How To Get In Touch

Our small customer service team works around the clock to respond to all inquiries within 24-48 hours.
The best way to reach us is via text at
1-800-242-2121 or email [email protected]. For the speediest response and to help us serve you better, please leave only one message and include your order number, if applicable.

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