Privacy Policy

PRIVACY POLICY STATEMENT


The Laundress takes precautions with customer information and personal data. The Laundress values its users and respects your privacy.

The Laundress collects information about you through our Website in an effort to fulfill orders for The Laundress products, improve your online experience and to communicate with you about The Laundress’ products, services and promotions. Neither your name nor anything personal about you is sold or shared with any non-affiliated company or agency, provided, however, The Laundress may share your information under certain circumstances with businesses The Laundress works with to help the Website function as described in greater detail below. This Privacy Policy describes the personal information The Laundress collects about you, why The Laundress collects it, how The Laundress uses it, how The Laundress protects and stores it, and when The Laundress shares it with third parties. This Privacy Policy also describes the choices you can make about how The Laundress collects and uses certain of that personal information and how you can change or delete your personal information.

By accessing this Website, you acknowledge the Website Privacy Policy and agree to be bound by the terms thereof and the Terms of Use set forth on the Website. If there is anything you do not understand please email any inquiry to

This Website is operated by The Laundress LLC ("The Laundress"), the owner of the trademark THE LAUNDRESS and other trademarks (the “Marks”). “Website” means the website located at www.thelaundress.com, any subsequent URL which may replace this Website, and all associated websites, URLs and micro sites. "You/your" means you as a user of the Website. “User” means all users of this Website. The Laundress offers this Website, including all information, tools and services available from this Website, to you conditioned upon your acceptance of all the terms, conditions, policies and notices stated here. Your continued use of this Website constitutes your agreement to this Privacy Policy.

The Laundress reserves the right to change or update this Privacy Policy by posting such changes or updates to the Website. Amendments to this Privacy Policy will be posted at this URL and will be effective when posted. You should review any such changes or updates and check the Website from time to time to be sure you understand all terms and conditions, agreements and policies of the Website and are in compliance with them. You can tell if the Privacy Policy has changed by checking the last modified date that appears at the end of this Privacy Policy. Your continued use of the Website following the posting of any amendment, modification or change shall constitute your acceptance thereof. However, if you have signed up for an email list or account on the Website, you will be provided with an email notice of changes to this Privacy Policy. If we change this Privacy Policy in a material manner, we will let you know via email and/or a prominent notice on our Website, prior to those changes taking effect.

1. Types of Information Collected

We will ask you for certain kinds of personal information to provide the services you request. This information includes:

Your Account - You have the opportunity to create a personal shopping account with The Laundress. This account allows you to shop faster and easier, and to check on order status and history. Using your user name and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize The Laundress to store your name, address, email address, telephone number and other personal information that you may provide such as your birth date, and gender. Each of these options is for your convenience only, and the information provided by you is not used for any purpose other than to as outlined in this Privacy Policy. If you ever use a public computer to visit the "My Account" section of the Website, The Laundress strongly encourages you to log out at the conclusion of your session.

Email List - When you create an account with The Laundress or otherwise visit the Website, you will be given the option to be added to The Laundress email list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Subscriptions to the email list can be canceled at any time as described in the following paragraph.

Subscription Options- You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive e-mails from The Laundress you may click on the unsubscribe link at the bottom of any email communication sent by us.

Payment - You can shop at www.thelaundress.com with confidence. We have partnered with CyberSource [link to http://www.cybersource.com], a leading payment gateway, to accept credit cards and electronic check payments safely and securely for our customers.

The CyberSource Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the CyberSource Privacy Policy [link to https://www.cybersource.com/en-us/about/privacy.html].

Calls to Customer Service/Participation in Promotions/Sweepstakes or Surveys- If you call The Laundress’s Customer Service center or participate in one of The Laundress’s promotions, sweepstakes or user surveys, The Laundress may ask for additional information, such as your age, interests or product preferences.

2. Use of Your Personal Information

The Laundress uses the information we collect for various purposes, including to:

  • Complete your purchase transactions
  • Provide the services you request
  • Keep you informed about the status of your orders
  • Identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
  • Notify you of product recalls or provide other information concerning products you have purchased
  • Improve The Laundress’s merchandise selections, customer service, and overall shopping experience
  • Communicate with you by email, postal mail, telephone, text message, or other means with your consent

You may elect to receive email or text messages from us. When you sign up to receive these messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving email or text messages at any time by texting “STOP” to our text messages or selecting the unsubscribe option in our marketing emails. For more information about email or text messages, see our

3. Sharing Information With Third Parties

3.1 The Laundress does not share, sell or trade your personal information gathered online with any third parties, except with your consent, as described herein, or as outlined in promotional event details. The Laundress does not contribute to or participate in cooperative databases, which give other companies access to such personal information.

3.2 The Laundress may provide access to your personal information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit The Laundress’s legal liability and protect The Laundress’s rights or to protect the rights, property or safety of visitors of this Website or the public.

3.3 The Laundress may also disclose your personal information to outside companies that help The Laundress bring you the products and services The Laundress offers. For example, The Laundress may work with third parties to: (a) manage a database of customer information; (b) assist The Laundress in distributing e-mails; (c) assist The Laundress with direct marketing and data collection; (d) provide The Laundress data storage and analysis; (e) provide fraud prevention; (f) provide customer service and (g) other services designed to assist The Laundress in maximizing our business potential. The Laundress requires that these outside companies agree to keep all information shared with them confidential and secure and to only use any of your personal information to perform their obligations to The Laundress.

3.4 Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

3.5 In addition, in the event that The Laundress goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. By using the Website, you consent to such transfer to an acquirer of or successor to our business. You will be notified via email and/or a notice on the Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4. Non-Personally Identifiable Information

4.1 Several of the functions on the Website use cookies. A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer's browser. Cookies help The Laundress remember you when you return to the Website. Cookies also hold information to personalize and enhance your experience and to gather website statistical data, such as which pages are visited, what is included in your shopping cart, the Internet provider's domain name and the addresses of the sites visited immediately before coming to and immediately after leaving the Website. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies lets The Laundress trace your "clickstream" activity (i.e., the paths taken by users of the Website as they move from page to page) to enable The Laundress to better serve its customers by revealing which portions of the Website are the most popular. Cookies contain absolutely no personal information. You may disable cookies on your browser. Please review your browser's instructions for doing so.

4.2 The Laundress may also use "pixel tags" which are tiny graphic images, on the Website. Pixel tags help The Laundress analyze users’ online behavior and measure the effectiveness of the Website and The Laundress’s advertising and marketing. The Laundress works with service providers that help The Laundress track, collect, and analyze this information. The Laundress may also use other analytical tools to evaluate site performance through the use of aggregated data, which contain no personal information.

4.3 Pixel tags or other analytical tools that The Laundress may use on the Website may collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Website. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. The Laundress may also track certain information about the identity of the web site you visited immediately before coming to the Website. The Laundress does not otherwise track any information about your use of other websites.

4.4 Pixel tags, cookies and/or other analytical tools in The Laundress’s emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from The Laundress.

4.5 The Laundress may also work with businesses that use tracking technologies to deliver advertisements on The Laundress’s behalf across the Internet. These companies may collect information about your visits to the Website and your interaction with our advertising and other communications, but no personal information is shared with them.

4.6 The Laundress may combine the information collected through cookies, pixel tags and other analytical tools with other information The Laundress may have collected from you. This information may be used to improve our Website, to personalize your online experience, to help The Laundress deliver information to you, to determine the effectiveness of advertising, and for other internal business purposes.

4.7 Our Website does not presently respond to Do Not Track signals. The Laundress does engage in online behavioral advertising on third party websites, which is sometimes referred to as “retracking” or “tracking”, and through this process information about the pages you visit on the Website is used to display ads for The Laundress products on third party websites. This information may identify your browser but does not disclose personal information.

5. Your Security

5.1 The Laundress goes to great lengths to keep your personal information private and safe. The Laundress takes appropriate physical, electronic and administrative steps to maintain the security and accuracy of personal information collected, including limiting the number of people who have physical access to database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is The Laundress’s policy to never send your credit card number via e-mail. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

5.2 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-128 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

5.3 Unfortunately, despite The Laundress’s best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While The Laundress will use every reasonable means to ensure the security of information you transmit through the Website, The Laundress cannot guarantee that such information will not be intercepted by third parties. The Laundress will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.

6. Links to Other Websites

6.1 While visiting the Website, you may link to websites operated by third parties or you may have come to the Website using a link found in another website. This does not mean that The Laundress endorses these websites or the goods or services they provide. The Laundress does not make any representations or warranties about any website that may be linked to the Website. Such other websites are independent from The Laundress, and The Laundress has no control over, or responsibility for, their information, products or activities.

6.2 In addition, The Laundress’s privacy practices may differ from those of these other websites. If you provide personal information at one of those websites, you are subject to the privacy policy of the operator of that website, not The Laundress Privacy Policy. Please make sure you understand the other website's privacy policy before providing personal information.

7. "Spoofing" And "Phishing"

A common Internet scam is known as "spoofing" or "phishing." This occurs when you receive an email from what appears to be a legitimate source requesting personal information from you. Please be aware that The Laundress will NEVER send you an email requesting you to verify credit card, bank information, or any other personal information. If you ever receive an email that appears to be from The Laundress requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to The Laundress at

8. Children and Privacy

The Website is not meant for children. By using this Website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Website.

9. Your California Privacy Rights

Although The Laundress does not currently practice the sharing of customer information, California residents are entitled to ask The Laundress for a notice describing what categories of personal information, if any, are shared with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: The Laundress Inc, 247 W 30th St, Suite 7F, New York, New York 10001, Attn: Customer Service or by email to

10. International Transfers

If you are an individual in the European Economic Area (EEA), we collect and process personal information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the manner in which you use the Website. This means we collect and use your personal information only where:

  • We need it to provide you the Website, including to operate the Website, provide customer support and personalized features and to protect the safety and security of the Website;
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote The Laundress and to protect our legal rights and interests;
  • You give us consent to do so for a specific purpose; or
  • We need to process your personal information to comply with a legal obligation.
    • If you have consented to our use of personal information for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your personal information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Website.

      By using the Website you understand that your personal information may be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.

      11. Disclosure for Legal Purposes

      12. Notification Procedures.

      It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Website, as determined by The Laundress in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt-out of certain means of notification as described in this Privacy Policy.

      13. Non-Confidential Information

      Except for information necessary to place an order, The Laundress does not want you to send to us any confidential or proprietary information through email or otherwise. Any information, materials, suggestions, ideas or comments sent to The Laundress will be considered non-confidential, and by submitting the same, you are giving The Laundress the absolute right to use, modify, reproduce, transmit, display and distribute the information for any purpose whatsoever, with no payment or other compensation to you. However, The Laundress will not use your name unless The Laundress is required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless The Laundress first obtains your permission.

      12. Assignment

      The Laundress may freely assign this Privacy Policy or any of its rights and/or obligations hereunder.

      13. Governing Law and Forum

      The Laundress is a New York-based corporation. This Privacy Policy shall be governed by the laws of the State of New York. Any disputes arising in relation hereto shall be resolved exclusively in the courts sitting New York County, NY, and by using the Website or otherwise agreeing to be bound by this Privacy Policy, you are consenting to exclusive jurisdiction therein.

      14. Retention Period

      We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

        The length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as you have an account with us or keep using the services); The length of time we have an ongoing relationship with you as our customer; Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions or communications for a certain period of time before we can delete them).

      15. Contact

      If you have any questions about your privacy or security at the Website, if you would like to review or modify the personal information obtained and stored through the Website, or request the deletion of your personal information, please send an email to