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Save up to 15% Off + Free Shipping on ALL Auto-Replenishment orders
SAFETY MEASURES ARE IMPACTING OUR SHIPPING SPEEDS, AND SOME ORDERS MAY RUN WITH DELAYS. PLEASE KNOW WE'RE WORKING HARD TO FULFILL EACH ORDER. PLEASE CONTACT US WITH URGENT INQUIRIES ONLY.
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Save up to 15% Off + Free Shipping on ALL Auto-Replenishment orders
Now you have the ability to add products you'd like to receive one-time to your next auto-replenishment order.
You can ask us anything. Find your questions below or contact us at [email protected]
What is the Auto-Replenishment program?
Our Auto-Replenishment program is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive up to 15% off and free shipping on all Auto-Replenishment items and free shipping
You always have complete control over your Auto-Replenishment orders and we’ll send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity any time by visiting ‘My Auto-Replenishment’ within your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.
How do I join the Auto-Replenishment program?
Joining Auto-Replenishment is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Auto-Replenishment option for your desired product, select your preferred shipment frequency and then check out as normal.
Can I receive a discount for placing an Auto-Replenishment order?
Each Auto-Replenishment order will receive up to 15% off as well as free shipping. The final discount will depend on how many items are in your Auto-Replenishment order. One item is 5% off, two items are 10% off, and three or more items are 15% off. Free shipping is valid for any Auto-Replenishment order, no matter how many items are selected. Cannot be combined with other Laundress offers, discounts, or vouchers.
What will happen after I join Auto-Replenishment?
After you join Auto-Replenishment, you will receive an email confirming your Auto-Replenishment order. This email will include a link to access the ‘My Auto-Replenishment’ section in your account where you can manage your future orders, items, and account information.
We will place your Auto-Replenishment orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Auto-Replenishment order. You will also receive email notifications regarding other important information related to your Auto-Replenishment account, such as if your item is discontinued or out of stock, if you cancel your replenishment, and confirmation when an order is placed successfully.
How do I make changes to my Auto-Replenishment order?
Once you’ve joined, Auto-Replenishment is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel an Auto-Replenishment by visiting the ‘My Auto-Replenishment’ section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.
How do I change an order date?
To change your next order date, please visit the ‘My Auto-Replenishment’ section within your account and click the ‘Change Date’ button to the right of the next shipment date then select a new date for your order. This will change the order date for the entire Auto-Replenishment order.
What if I want to skip a delivery?
To skip an Auto-Replenishment order, please visit the ‘My Auto-Replenishment’ section within your account and click the ‘Skip Order’ button to the right of the upcoming order date to skip the entire order.
How do I change the shipment frequency?
To modify the delivery frequency for an Auto-replenishment item, please visit the ‘My Auto-Replenishment’ section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to ‘Every’. To change the delivery frequency for an individual replenishment item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu.
What if I want to send my next Auto-Replenishment order now?
To send an Auto-Replenishment order now, please visit the ‘My Auto-Replenishment’ section within your account and click the ‘Send Now’ button to the right of the upcoming order date to send the entire order.
How do I cancel or pause an Auto-Replenishment item:
To cancel an Auto-Replenishment item, please visit the ‘My Auto-Replenishment’ section within your account and click the ‘Cancel Auto-Replenishment’ link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the ‘Stop Auto-Replenishment’ button, your replenishment will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed.
To pause an Auto-Replenishment item, please visit the ‘My Auto-Replenishment’ section within your account and click the ‘Pause Auto-Replenishment’ link to the right of the item you wish to pause. You’ll be prompted to select a shipment resume date. Once you’ve selected the date and clicked the ‘Pause Auto-Replenishment’ button, your replenishment will be paused and will resume shipment on the date that you selected.
How do I make changes to my Auto-Replenishment account information?
To review or modify your Auto-Replenishment account information, visit ‘My Auto-Replenishment’ located within your account.
To change your shipping address for an order, click the ‘Edit’ link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all Auto-Replenishment and future orders unless otherwise noted.
To change your billing address for an order, click the ‘Edit’ link located directly below the current billing information. This will open a new page where you can add new payment information. This billing information will apply to all Auto-Replenishment and future orders.
Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.
How do I view my future deliveries?
Your very next scheduled orders will be listed in the ‘My Auto-Replenishment’ section of ‘My Account’.
How do I combine items to be in the same order?
Auto-Replenishment items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Auto-Replenishment item and want the items to ship in the same order, simply visit ‘My Auto-Replenishment’ section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.
Can I add items to my next order with an existing Auto-Replenishment order?
Yes! To do so, you must be logged into your account. Visit the item’s page you wish to add to your order and find the ‘Add this to my order on:’ button. When you click this button, you will have the option to add the item as one time only or as an Auto-Replenishment item.
What types of payment are accepted for Auto-Replenishment?
All Auto-Replenishment orders require a credit or debit card payment. Alternative payment forms, such as PayPal, or Afterpay cannot be accepted.
Auto Replenish items will ship automatically until you cancel. By placing an Auto-Replenishment order, you are authorizing us to charge your credit card for future orders at the frequency and quantity you have selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen. For customer service or to cancel, email [email protected] or call 212.209.0074