SAFETY MEASURES ARE IMPACTING OUR SHIPPING SPEEDS, AND SOME ORDERS MAY RUN WITH DELAYS. PLEASE KNOW WE'RE WORKING HARD TO FULFILL EACH ORDER. PLEASE CONTACT US WITH URGENT INQUIRIES ONLY.

  • Current promotions are not applicable on prior purchases
  • All Laundress discounts and promotions exclude: Jiffy Steamer, The Laundress X John Mayer Out West Products, Artisan Collection sku's, Bulk Packs, Gallons, Auto-Replenishment orders, E-gift cards, Crease Release sku’s, ALL The Laundress X Aromatherapy Collaboration sku's, 723 Gift Sets, Steele Canvas, The Laundress Things We Love Boxes, & Custom “Build Your Own” Giftsets.
  • One Promotional Offer per customer, per order.
  • Free shipping is applicable on orders of $50 or more after any coupons, vouchers, and taxes are applied.
  • Free shipping is not valid on orders shipping outside the U.S. 
  • Gilt vouchers are not combinable with Free Shipping, promotions, or loyalty rewards offers. 
  • Feather Duster and Horse Hair Broom sku's require additional oversized shipping and handling fees, no exceptions. 
  • The following items are excluded from International shipments: All-Purpose Bleach Alternative, Horse Hair Broom, Kitchen Starter Kit, Dish Brush, Pet & Lint Brush, Glass & Crystal Brush, Clothing & Upholstery Brush, Cashmere Brush, Men's Garment Care Kit, Feather Duster,  Duster for Small Spaces, Goat Hair Duster Wand, Aromatherapy sku's, Build Your Own, and kitted items containing any of the above brushes.
  • Offers and discounts are redeemable both online and in-store. 
  • To place orders over the phone and if using a card issued outside the U.S but shipping to a U.S address, please call 212-564-6788.
 
Please contact [email protected] or our store at +12125646788 for further assistance. promo-popup-btn-close

The Laundress Returns Policy Frequently Asked Questions


What is your return policy?
Returns on eligible items must be received at our facility within 30 days of initial purchase. To be eligible for a return, items must be unused, unopened, and in original packaging. All returns must be accompanied by original proof of purchase and pre-approved by customer service.

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused.

What if I don’t like my product and/or the scent of my product?
Items are not eligible for return if they have been opened or used. If you are hesitant about committing to a full-sized product or concerned you will not like a scent, please order a trial size before purchasing a full size item!

What are the steps to complete a return? CONNECT WITH CUSTOMER CARE: If you would like to return an item purchased online, please contact our customer care team to initiate your return/exchange at [email protected] or text 347-685-6788. Our team will be happy to assist with a return label for returns that meet our policy requirements. It is important that you contact customer care before you send in a return. We are not responsible for returns lost in transit that have not been verified by customer care.

PACK YOUR RETURN: Please safely pack the items and include your original packing slip inside. Affix the provided return label to the outside of your package, then drop off at appropriate postal service. All returns must be received at our facility within 2 weeks of the return label being emailed, otherwise we will not be able to authorize a full refund.

Do you refund the original shipping cost?
We are unable to refund your original shipping cost. If your order is eligible for a return, we will provide you with a complimentary shipping label.

Do you accept exchanges?
Unfortunately, we do not accept exchanges on any items at this time. In the case of an incorrect or damaged item, please email [email protected] with photos of the shipment. Once verified, your item will be replaced within 5-7 business days. We are unable to assist with items that have arrived broken, missing items, or missing packages outside of the 30 day return/exchange policy timeframe.

When can I expect my refund?
A refund will be issued once we’ve received your returned items. Refunds do not include original shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the form of payment used for the transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 14 business days for your bank to complete, depending on their processing times. This can vary between credit card issuers.

I purchased your products at an authorized retailer, can I return them to you?
If the products were not purchased directly through The Laundress, we are not able to process a return. However, if you have specific questions please email us at [email protected] and we’ll assist you.

What is your international return policy? We do not accept international returns at this time.