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The Laundress Discounts Offers

Safety measures are impacting our shipping speed, so some orders may be running with delays. Our team is working hard to fulfill your orders so please contact us with urgent inquiries only. Thank you!

  • Current promotions are not applicable on prior purchases
  • All Laundress discounts and promotions exclude Crease Release, Gallons, Bulks, Auto-Replenishment items, Gift Cards, Jiffy Steamer, and John Mayer X The Laundress Out West products.
  • One Promotional Offer per customer, per order.
  • Free shipping is applicable on orders of $50 or more after any coupons, vouchers, and taxes are applied.
  • Free shipping is not valid on orders shipping outside the U.S. 
  • Hawaii and Alaska are subjected to air shipping Fees. 
  • Gilt vouchers are not combinable with Free Shipping offers. 
  • Feather Duster and Horse Hair Broom sku's require additional oversized shipping and handling fees, no exceptions. 
  • The following items are excluded from International shipments: All-Purpose Bleach Alternative, Horse Hair Broom, Kitchen Starter Kit, Dish Brush, Pet & Lint Brush, Glass & Crystal Brush, Clothing & Upholstery Brush, Cashmere Brush, Men's Garment Care Kit, Feather Duster,  Duster for Small Spaces, Goat Hair Duster Wand, and kitted items containing any of the above brushes.
  • Offers and discounts are redeemable both online and in-store. 
  • To place orders over the phone and if using a card issued outside the U.S but shipping to a U.S address, please call 212-564-6788.
 
Please contact [email protected] or our store at +12125646788 for further assistance. promo-popup-btn-close

THE LAUNDRESS stands behind our quality and performance of all of THE LAUNDRESS products. THE LAUNDRESS does not accept any returns of products sold on THELAUNDRESS.COM. THE LAUNDRESS will only accept cancellations of your order before midnight Eastern Standard Time if the order is placed after 10:30 am that same day.

Frequently Asked Return Questions

Can I return merchandise? We do not accept returns, however our product is 100% satisfaction guaranteed. The Laundress recommends washing techniques based on the principles of textile science. However, not all garments perform and react as science would predict. Don't worry - most garments are made, tested, and labeled properly by their manufacturer. If you're concerned about a particular item, simply test it before washing to avoid unexpected outcomes. If you have any concerns about product, please email customer support. For questions regarding garment care please email our fabric care experts.

Can I cancel my order? You may only cancel your order on the same day it was placed, but not after. We typically ship orders right away.

What happens if my shipment arrives damaged? If your order is damaged, please email us immediately. We’ll provide instructions. Please include your order number in your email.