Customer Service
CONTACT US
Ask about our products, an order you placed, and
more. We’re here to help!
Customer Service Inquiries
Monday- Friday 9am to 5pm EST
Email us:
customerservice@thelaundress.com
Media Inquiries
Email us:
communications@thelaundress.com
Phone Orders
Call our laundry and home cleaning
specialists! We can provide a personal
shopping experience and help place an order.
11am to 5pm EST
Call us: 212-564-6788
FREQUENTLY ASKED QUESTIONS
Where does The Laundress ship to?
The Laundress ships worldwide. For more
information on our international shipping
process please review the
ordering & shipping details
The cost of shipping will vary depending on
where you are located, the weight of the
products being shipped, and how quickly you
wish to receive your merchandise. You will
be able to preview the cost of shipping
prior to placing your order. Domestic Ground
Shipping is free in the Contiguous U.S on
orders over $50.
We accept Visa, MasterCard, American Express
& Discover. The Laundress also accepts
PayPal, Amazon Pay, Apple Pay &
AfterPay.
Yes, please call us Monday - Friday at
212-564-6788 from 11 a.m. - 6 p.m. EST.
Returns on eligible items must be received
at our facility within 30 days of initial
purchase. To be eligible for a return, items
must be unused, unopened, and in original
packaging. All returns must be accompanied
by original proof of purchase and
pre-approved by customer service. We monitor
return and refund activity and reserve the
right to limit or refuse a return or charge
a return processing fee if we find that our
policies have been abused. If you have any
concerns about product or regarding garment
care, please
email customer support.
If your order is damaged, please
email us
immediately. We’ll provide instructions.
Please include your order number in your
email.
For Instagram or Facebook Marketplace
orders, log into the app you purchased
through, and request a return in the Orders
& Payments section. Note: For orders
with multiple items, you'll need to request
a return for each item separately. For
assistance or questions about your product,
please email
customerservice@thelaundress.com.
The Laundress products sold through our
Amazon shop are indeed authentic products!
While there are multiple sellers of
Laundress products on Amazon, only products
sold through our Laundress New York Amazon
shop are verified Laundress products. If the
item is sold by The Laundress New York or
Amazon, you can rest assured that it is not
a counterfeit product.
We cannot accept tax exemption cards for
online or telephone orders as these
transactions do not allow for the necessary
physical presentation of a tax exemption
card. For more information, please visit
here.
We offer
how-to’s, a
stain guide
and tons of
blog content
on our website for all your laundry
inquiries-just use the search to see what is
available and if your questions still aren’t
answered please
email us!
No, our products are not tested on animals.
Sealed, unopened bottles do not expire.
After the seal has been removed, formulas
have a shelf life of 5 years, as oxygen
reduces the efficacy of the ingredients,
though the product will still be suitable to
use.
How long will it take for my order to arrive?
How much does shipping cost?
What happens if a product I want is
backordered?
When can I expect my expedited shipment to
arrive?
How can I find out the status of my order?
As soon as your order ships, you will receive
a shipping confirmation e-mail to track your
order. You can also
email us
anytime.
Which credit cards do you accept?
I made a mistake when entering the text for my
monogram. How can this be fixed?
Can I order by phone?
Can I return merchandise?
Can I cancel my order?
What happens if my shipment arrives damaged?
How do I return an order placed on Instagram
or Facebook Marketplace?
Are your products on Amazon authentic?
Can I use my tax exemption card for online or
phone purchases?
Can I use your products in a high-efficiency
washing machine?
Yes, our products are also formulated for HE
machines. You should use ⅛ cup of detergent
versus ¼ cup per load.
My dry cleaner cannot remove a stain. What
should I do?
Does The Laundress test on animals?
Do your products expire?
Disclaimer: