Customer Service
CONTACT US
Ask about our products, an order you placed, and more. We’re here to help!
Customer Service Inquiries
Monday- Friday 9am to 5pm eastern
Text or call us: +1-800-282-4121
Email us: customerservice@thelaundress.com
PHONE ORDERS
Call our laundry and home cleaning specialists!
We can provide a personal shopping experience and help place an order.
Call us: 212-564-6788
FREQUENTLY ASKED QUESTIONS
Where does The Laundress ship to? The Laundress ships worldwide. For more information on our international shipping process please review the ordering & shipping details Yes, please call us Monday - Friday at 212-564-6788 from 11 a.m. - 6 p.m. EST.
How long will it take for my order to arrive?
How much does shipping cost?
What happens if a product I want is backordered?
When can I expect my expedited shipment to arrive?
How can I find out the status of my order?
As soon as your order ships, you will receive a shipping confirmation e-mail to track your order. You can also email us anytime.
Which credit cards do you accept?
I made a mistake when entering the text for my monogram. How can this be fixed?
Can I order by phone?
Can I return merchandise?
Returns on eligible items must be received at our facility within 30 days of initial purchase. To be eligible for a return, items must be unused, unopened, and in original packaging. All returns must be accompanied by original proof of purchase and pre-approved by customer service. We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. If you have any concerns about product or regarding garment care, please email customer support.
Can I cancel my order?
What happens if my shipment arrives damaged?
If your order is damaged, please email us immediately. We’ll provide instructions. Please include your order number in your email.
Will I be charged sales tax?
The following states will be subjected to sales tax: Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin.
Can I use your products in a high-efficiency washing machine?
Yes, our products are also formulated for HE machines. You should use ⅛ cup of detergent versus ¼ cup per load.
My dry cleaner cannot remove a stain. What should I do?
We offer how-to’s, a stain guide and tons of blog content on our website for all your laundry inquiries-just use the search to see what is available and if your questions still isn’t answered please click the Let’s Chat button or email us!
Is The Laundress an environmentally-friendly brand
Does The Laundress test on animals?
Do your products expire?
Can I use my tax exemption card for online or phone purchases?
Are your products on Amazon authentic?
How do I return an order placed on Instagram or Facebook Marketplace?
Disclaimer: