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Last Updated: 5/1/2023


Welcome to TheLaundress.com where we meld gentle, efficacious fabric care formulas with nuanced fine fragrance for beautiful results from wash to wear. The Laundress is hereinafter referred to as “we”, or “us”. The Laundress.com website is accessible through various desktop, tablet, and mobile web browsers (collectively, the “Website”), subject to your compliance with these Terms of Use. “You” and “Your” means the individual or legal entity using or accessing the Website.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE.

These Terms of Use constitute an agreement between us and you. BY ENTERING, ACCESSING, BROWSING, SUBMITTING INFORMATION TO, OR OTHERWISE USING THE WEBSITE, YOU AFFIRM THAT YOU ARE ABLE AND LEGALLY COMPETENT TO AGREE TO THESE TERMS OF USE, AND THAT YOU DO AGREE TO THESE TERMS OF USE. THESE TERMS OF USE INCLUDE PROVISIONS RELATING TO BINDING ARBITRATION, WAIVER OF A RIGHT TO JURY TRIAL, WARRANTY DISCLAIMERS, AND CERTAIN EXCLUSIONS AND LIMITATIONS ON OUR LIABILITY. If you do not agree to these Terms of Use, or if you are not legally competent to agree to them, then you may not use the Website or any services offered on the Website.

Privacy

Please review our Privacy Policy, which describes how we collect, store, and use information about our users. By using or accessing the Website, you acknowledge that you have read and understand our Privacy Policy, and you consent to the data collection, sharing, use, storage, and processing activities disclosed in the Privacy Policy Privacy Policy.

Changes

We reserve the right, at any time, to change these Terms of Use, our Privacy Policy and/or the Website. Your continued use of the Website following any such change constitutes your agreement to follow and be bound by the Terms of Use and/or Privacy Policy as revised. The revised Terms of Use and/or Privacy Policy supersede all previous versions, notices or statements regarding the Website. If we request, you agree to sign a non-electronic version of these Terms of Use.

Please check these Terms of Use periodically for updates.

User Accounts

If you register an account on the Website (an “Account”), you:

  • must not allow any third party to access the Website or your Account using the email address (“Log-in ID”) and password you provided during the registration process;
  • are prohibited from using anyone else’s Log-in ID and password to access the Website or your Account;
  • are responsible for any use of your Account by any third party who accesses the Website or your Account using your Log-in ID and/or password, including any and all purchases made under your Account (whether authorized by you or not);
  • will notify us immediately if you suspect any unauthorized use of your Account or of your Log-in ID and/or password; and
  • are responsible for ensuring that any information that you provide to us as part of the account registration process is truthful, accurate, complete, and is kept up to date at all times, and you will notify us immediately of any changes to this information.

 

Order Acceptance

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order. We reserve the right, without prior notification to you, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Website are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Certain orders may constitute improper use of the Website. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your Account may also be restricted or terminated for any reason, at our sole discretion. Items purchased pursuant to a quantity discount may be re-priced upon cancellation.

About Prices

With respect to items advertised on the Website, we cannot confirm the price of an item until you place your order. Some items on the Website may be mispriced, despite efforts for accuracy. If the correct price of an item is higher than the displayed price, we, as our discretion, may either contact you for instructions before shipping, or cancel your order (without charge to you) and notify you of such cancellation. If an item’s correct price is lower than the displayed price, we may refund you the difference to reflect the lower amount and ship you the item.

If a promotion is used on an order, only one can be used per customer, per order, and cannot be combined with any additional promotions or discounts.

Free ground shipping is applicable on orders of $50 or more after any promotions or offers are applied. Offer is not valid on orders shipping outside the US. Hawaii and Alaska are subject to air shipping fees.

 

Product Descriptions

We attempt to be as accurate as possible. We do not warrant that product descriptions, product images, prices, availability, specifications, or other content of any Website or product listing is accurate, complete, reliable, current, or error-free. Certain weights, measures, and related descriptions are approximate and are provided for convenience purposes only.

Merchandise Availability

The Laundress prides itself in providing exclusive, quality merchandise online. Some featured items may be available in limited quantities or while supplies last. Once an item is out of stock, we will attempt to remove the item promptly from display on TheLaundress.com. Display of an item on TheLaundress.com is not a guarantee that the item is currently in stock or that it will be available on our website when you visit again. If you are unable to locate a particular item that caught your attention on a previous visit to the Site or if you have any questions concerning the availability of a particular item, please contact The Laundress Customer Service at customerservice@thelaundress.com

User Transactions

You may be asked to supply certain information relevant to a transaction including, without limitation, information about your method of payment (such as your payment card number and expiration date), your billing address, and your shipping information. Any payment information entered on the Website information is sent to our third-party payment processor and not to us. By placing an order on the Website, you hereby authorize and agree that your payment information will be sent to the payment processor and not to us and may be subject to additional terms of the payment processor. 

We accept U.S. based cards, including credit, debit and gift cards and payment methods managed by one of the following: Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, PayPal, and Amazon Pay.

YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION CONDUCTED ON THE WEBSITE, WHETHER PAYING IN YOUR INDIVIDUAL CAPACITY OR ON BEHALF OF A LEGAL ENTITY.

Washing Instructions and Unfavorable Outcomes

All of the washing tips, recipes and videos found on The Laundress website are based on basic principles of textile and fiber science. However, not all garments perform and react as science would predict. Variances, and occasionally, unfavorable outcomes may occur when washing items such as slight changes in color, texture, complications from zippers, buttons and fasteners, and in rare situations, permanent dye release. Such variances can happen due to the garment manufacturer’s unique process for setting dye into their garments, and in some situations, is a reaction cause by the actual stain itself. We have also encountered incorrectly labeled fabric care tags from the garment manufacturer and other complications from improper manufacturing. While The Laundress is not liable for damaged garments, we offer a full refund for the products used.

We strongly advise completing a water test before laundering garments tagged “dry clean” and advise against washing garments specifically tagged “do not wash”. For more information and fabric care tips, please reach out tocustomerservice@thelaundress.com.

Presale

The Laundress reserves the right to pre-sell product on a first come, first served basis before the item is physically available at the warehouse to ship. Payment will be processed at the time your order is placed and, if for any reason we cannot fulfill your order, we will notify you and a refund will be issued. The Laundress will provide an estimated date for which an order containing pre-sale items will ship; however, this date is not guaranteed and the item may ship before or after the provided date. All orders containing pre-sale items will be held until the pre-sale items become available as we do not ship in partial shipments. Once the pre-sale item is received at the warehouse, your order will begin the normal process for shipping. To cancel orders or remove items from your order containing pre-sale products, please notify us at customerservice@thelaundress.com.

Risk of Loss

All purchases of items on the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier or shipper of such items. We are not responsible for lost or stolen packages.


Shipping

At this time, we will only ship products ordered on the Website to United States postal addresses. At this time, we do not ship products to Puerto Rico, Guam, or military bases or anywhere else outside the lower 48 contiguous United States. When completing an order, you are responsible for entering an accurate address for delivery. Once an order has shipped, we are not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery.

Cancellations

We are unable to cancel your order after it has been made on the Website.

Returns

If you make a purchase through the Website and you believe you have received damaged or defective products, then please contact us at customerservice@thelaundress.com. Please retain all packaging and products you have received; you may be asked for more information to process your request. 

If you are unsatisfied with our product for any reason, you may request a return within 30 days of your purchase. We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. The Laundress may amend or modify its return policy from time to time, without prior notice.

If you make a purchase through a retailer, then please contact the store you purchased from for a return or exchange. We are unable to provide a return or exchange for a purchase made through a retailer.

Intellectual Property Rights

The Website contains valuable trademarks and service marks owned and used by us and our affiliate companies (collectively, “Our Marks”). Any use of Our Marks for any commercial purpose without our express prior written permission is strictly prohibited. The arrangement and layout of the Website, including but not limited to, Our Marks, images, text, graphics, buttons, screenshots, music, digitally downloadable files, product descriptions, and other content or material (collectively, the “Website Content”), are the sole and exclusive property of us or our licensors, or other suppliers. You agree not to use the Website Content in any manner that is likely to cause confusion among customers, that disparages or discredits us and/or our licensors or other suppliers, that dilutes the strength of our or our licensors’ or other suppliers’ property, or that otherwise infringes or misappropriates our or our licensors’ or other suppliers’ intellectual property rights. UNAUTHORIZED COPYING, REPRODUCTION, MODIFYING, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING, MAKING DERIVATIVE WORKS OF OR DUPLICATING ALL OR ANY PART OF THE WEBSITE FOR COMMERCIAL USES IS STRICTLY PROHIBITED.

We may use a network of independent product and content suppliers, distributors and other such third parties to supply some of the products and/or content advertised on the Website. All other trademarks, service marks, product names, package designs and company names or logos associated with these product and content suppliers, distributors and other such third parties that are not owned by us, but which appear on the Website, are the property of their respective owners.

User-Generated Content

From time to time, the Website may permit the submission of content, such as comments, reviews, or other content generated by you and other users (“User Content”). We are under no obligation (1) to maintain any User Content in confidence; (2) to pay any compensation for any User Content (unless advertised to be a paid content); or (3) to review, moderate, or respond to any User Content.

You are solely responsible for your own User Content and the consequences of posting or publishing it. Any User Content or other material, information or ideas that you submit to or post or publish on the Website is non-confidential and non-proprietary.

By submitting User Content, you represent and warrant that: (i) your User Content does not violate, infringe, or misappropriate any copyright, trademark, trade secret, patent or other intellectual property right, any right of privacy or publicity of any third party or any applicable law, rule or regulation, (ii) you own or have the legal right to use and authorize us to use, copy, or reproduce your User Content as set forth in the paragraph below, including written consent to use of any product or the name, voice, likeness or any other applicable personal rights of each identifiable person featured or referenced in your User Content and (iii) your User Content does not violate our Acceptable Use Policy set forth below.

As between you and us, you will retain all of your ownership rights in and to your User Content. By submitting User Content, you hereby grant to us a perpetual, worldwide, non-exclusive, irrevocable, royalty-free, sublicensable (through multiple tiers) and transferable right and license to use, reproduce, distribute, edit, modify, translate, reformat, prepare derivative works based upon, display publicly, perform publicly and otherwise exploit (including but not limited to over the Internet, broadcast television or any other uses or media) your User Content, in whole or in part, including future rights that we (or our successor) may otherwise become entitled to that do not yet exist, as well as new uses, media, means and forms of exploitation throughout the universe exploiting current or future technology yet to be developed. You also hereby grant each user of the Website a non-exclusive license to view and access your User Content through the Website, to the extent permitted by the Website under these Terms of Use.

We do not endorse any User Content or any opinion, recommendation, or advice expressed therein. Please note that Website visitors may post content that is inaccurate, misleading, or deceptive. We neither endorse nor are responsible for any opinion, advice, information, or statements made by third parties. The opinions expressed by third parties reflect solely the opinions of the individuals who submitted such opinions and may not reflect the opinions of The Laundress. We reserve the right but are not obligated to monitor User Content or other content sent to or through the Website. We have the right (but not the obligation) to refuse, remove, edit or delete any User Content and/or to terminate any user's access to the Website for any reason – at our sole discretion. We take no responsibility for User Content.

Acceptable Use Policy

By submitting User Content and otherwise using the Website, you agree not to: (i) submit any User Content that is protected by or otherwise subject to any third party intellectual property or proprietary rights (including any privacy and publicity rights) unless you own or have permission from the rightful owner of such rights to post such User Content and to grant us all of the rights granted herein; (ii) upload, post, e-mail or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, pornographic, vulgar, obscene, libelous, hateful or racially, ethnically or otherwise objectionable; (iii) use the Website to harm any person or entity, including us; (iv) impersonate any person or entity, including but not limited to, a representative of ours, or falsely state or otherwise misrepresent your affiliation with a person or entity; (v) forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted to or through the Website; (vi) e-mail any unsolicited or unauthorized advertising, promotional materials, junk mail or any other form of solicitation; (vii) upload, post, e-mail or otherwise transmit any content that contains computer viruses or other computer code, files or programs that interrupt, destroy or limit the functionality of the Website or any other computer software or hardware or telecommunications equipment; (viii) intentionally or unintentionally violate any applicable local, state, national or international laws, rules or regulations, including but not limited to those promulgated by the U.S. Federal Trade Commission, U.S. Securities and Exchange Commission; (ix) collect, store or use personal information about other users of the Website without their consent; (x) use the Website (including through submission of User Content) to disparage or make unsubstantiated claims about any person, third party or its/their products or services; (xi) use any of the Website in any manner that could overburden or impair any of the Website or the networks or systems connected to the Website; and/or (xii) use any device, software or instrumentality to interfere with the proper working of the Website or disobey any requirements, procedures, policies or regulations of networks connected to the Website. In addition, you agree that you will comply with all applicable laws that relate to your use of or activities in connection with the Website. You also agree that you will not violate or attempt to violate the security of the Website. Violations of system or network security may result in civil or criminal liability. You agree to immediately notify us if you suspect illegal, fraudulent or abusive activity, or any activity in violation of these Terms of Use, including any unauthorized access to your Account. If you so notify us, or we otherwise suspect such activity, you agree to cooperate with us in any investigation and to use any prevention measures we prescribe. We reserve the right to investigate occurrences which may involve such violations and may involve and cooperate with, law enforcement authorities in prosecuting users who have participated in such violations.

Links to Other Websites

The Website may contain links to third-party websites (“Other Sites”) that are not under our control. We make no claim and accepts no responsibility regarding the quality, nature or reliability of the Other Sites that are accessible by hyperlinks from the Website or link to the Website. We provide these links to you as a convenience and the inclusion of any link does not imply endorsement by us of Other Sites or any association with the operators of such Other Sites. You are responsible for viewing and abiding by the privacy statements and terms of use posted at any third-party sites.

Mobile Devices

If you use a mobile device to access pages of the Website optimized for mobile-viewing, the following additional terms and conditions ("Mobile Terms") also apply to you. Your access to the Website via your mobile device confirms your agreement to these Mobile Terms, as well as the rest of the Terms of Use.

You agree that you are solely responsible for all message and data charges that apply to use of your mobile device to access the Website. All such charges are billed by and payable to your mobile service provider. Please contact your participating mobile service provider for pricing plans, participation status and details. You understand that wireless through Wi-Fi or a participating mobile service provider may not be available in all areas at all times and may be affected by product, software, coverage or other service changes made by your mobile service provider or otherwise.

Notice to California Residents

California Proposition 65 requires that special warnings be provided when products contain chemicals known by the State of California to cause cancer, birth defects, or other reproductive harm if the use of those products may cause exposure to those chemicals above specific limits. Please call us prior to ordering if you have any questions regarding the safety of these products.

Pursuant to California Civil Code Section 1789.3, we provide users of the Website with the following notice: You may report complaints to the Consumer Information Division of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at 800-952-5210.

Communications with Us

For all communications made to or with us, including but not limited to feedback, questions, comments, suggestions and the like, except as otherwise set forth under applicable law: (i) you will have no right to confidentiality in your communications, and we will have no obligation to protect your communications from disclosure; (ii) we will be free to reproduce, use, disclose and distribute your communications to others without limitation; and (iii) we will be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including, but not limited to, the development, production and marketing of products and services that incorporate such information.

Text Messaging

If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. This service is optional and is not a condition for purchase. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to any text message you receive from The Laundress. For help, reply “HELP” to any Text Message you receive from us or email customerservice@thelaundress.com.

 

Legal Notices & Electronic Communications

Except as explicitly stated otherwise, any notices you send to us shall be sent to:

700 Sylvan Avenue

Englewood Cliffs, NJ 07632

ATTN: Legal, The Laundress

 

In the case of notices we send to you, you consent to receive notices and other communications by our: (i) posting notices on the Website, (ii) sending you an email at the email address listed in your profile in your Account, or (iii) mailing a notice to you at your billing address listed in your profile in your Account. You agree that all agreements, notices, disclosures, and other communications that we provide to you in accordance with the prior sentence satisfy any legal requirement that such communications be in writing.

Indemnity

You agree to indemnify and hold us and our parents, affiliates, agents and licensors, and each of their respective employees, officers, and directors or third parties harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of (i) your use of the Website, including any User Content you submit, post to or transmit through the Website, (ii) your violation of these Terms of Use, or (iii) your violation of any rights of any third party or other Website user.

Disclaimer of Warranties

ALL GOODS, INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, OR AS TO THE GOODS, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR MADE AVAILABLE THROUGH THE WEBSITE, UNLESS SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE WEBSITE, GOODS, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR MADE AVAILABLE TO YOU THROUGH THE WEBSITE, OR COMMUNICATIONS SENT FROM US, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation on Liability

TO THE FULL EXTENT PERMISSIBLE BY LAW, IN NO EVENT WILL WE OR OUR PARENTS OR AFFILIATES, NOR THEIR RESPECTIVE OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES BE LIABLE TO ANY USER OF THE WEBSITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE WEBSITE OR ANY GOODS, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES CONTAINED THEREIN ON THE WEBSITE, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; AS A RESULT, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU, AND THE FOREGOING PARAGRAPH SHALL NOT APPLY TO A RESIDENT OF NEW JERSEY TO THE EXTENT DAMAGES TO SUCH NEW JERSEY RESIDENT ARE THE RESULT OF OUR NEGLIGENT OR RECKLESS ACTS.

Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) the amount of actual damages in dispute, not to exceed the total amount which you paid to us in the twelve (12) months prior to the action giving rise to the liability, or (b) USD $100.

Legal Disputes, Binding Arbitration

Any controversy or claim arising out of your use of the Portal, these Terms of Use, and/or our Privacy Policy shall be settled by binding arbitration before Judicial Arbitration and Mediation Services (“JAMS”), in a location determined by the arbitrator as set forth herein (provided that such location is reasonably convenient for claimant), or at such other location as may be mutually agreed upon by the parties, in accordance with the procedural rules for commercial disputes set forth in the Comprehensive Arbitration Rules and Procedures of JAMS (“JAMS Rules and Procedures”) then prevailing, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitrator shall be selected pursuant to the JAMS Rules and Procedures. Please go to www.jamsadr.com to see a complete copy of the JAMS Rules and Procedures or to submit a claim for arbitration. The arbitrator shall be selected pursuant to the JAMS Rules and Procedures. Alternatively, you may assert your claims in small claims court in accordance with these Terms of Use if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis.

In resolving a claim for arbitration, the arbitrator shall apply New York State law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law. In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. If any part of this arbitration provision is deemed to be invalid, unenforceable or illegal (other than that claims will not be arbitrated on a class or representative basis), or otherwise conflicts with the rules and procedures established by JAMS, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, the portion that is deemed invalid, unenforceable or illegal is that claims will not be arbitrated on a class, representative, or collective basis, or as a private attorney general on behalf of other persons similarly situated, then the entirety of this arbitration provision shall be null and void, and neither you nor we shall be entitled to arbitrate the dispute. Upon filing a demand for arbitration, all parties to such arbitration shall have the right of discovery, which discovery shall be completed within sixty days after the demand for arbitration is made, unless further extended by mutual agreement of the parties. Disputes regarding the arbitrability of any claim shall be resolved by the arbitrator.

THE ARBITRATION OF DISPUTES PURSUANT TO THIS SECTION SHALL BE IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU MAY NOT BRING ANY CLAIM AS A PRIVATE ATTORNEY GENERAL ON BEHALF OF OTHER SIMILARLY SITUATED PERSONS. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED. Without in any way limiting the foregoing, you and us agree that any individual arbitration commenced by you or by us may be consolidated with any other individual arbitration(s) pending before JAMS in accordance with JAMS Comprehensive Rule 6(e), provided that either party makes such request.

BY AGREEING TO THE ARBITRATION OF DISPUTES AS SET FORTH HEREIN, YOU AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND LIMITING YOUR RIGHT TO APPEAL. DO NOT USE THE WEBSITE IF YOU DO NOT AGREE TO THE FOREGOING BINDING ARBITRATION PROVISIONS.

Termination

Your ability to access and use the Website remains in effect until terminated in accordance with these Terms of Use. You agree that we, in our sole discretion, may terminate your Account and/or your use of the Website and may remove and delete your User Content if we believe that you have violated or acted inconsistently with these Terms of Use or for any other reason in our sole discretion. We also may in our sole discretion and at any time discontinue providing the Website, or any part thereof, with or without notice. You agree that any termination of your access to the Website may be effected without prior notice and you acknowledge and agree that we may bar any further access to the Website. Further, you agree that we will not be liable to you or any third-party for any termination of access to the Website. The provisions of the Intellectual Property Rights, User-Generated Content, Acceptable Use Policy, Disclaimer of Warranties, Indemnity, Limitation of Liability, Legal Dispute sections, together with and any other rights and obligations which by their nature are reasonably intended to survive such termination, will survive any termination of these Terms of Use.

Not Intended for Users Under 18

This is a commercial website intended to allow the sale and purchase of commercial products and goods. YOU MUST BE AT LEAST AGE 18 TO USE THE WEBSITE. By using the Website, you affirm that you are over age 18. If you are under age 18, you may not access or use the Website.

Force Majeure and Outages

Our failure to comply with these Terms of Use because of an act of God, war, fire, riot, terrorism, earthquake, actions of federal, state or local governmental authorities or for any other reason beyond our reasonable control, shall not be deemed a breach of these Terms of Use. We periodically schedule system downtime for the Website for maintenance and other purposes. Unplanned system outages also may occur. You agree that we have no responsibility and is not liable for: (a) the unavailability of any of the Website for any reason; (b) any loss of data, information or materials caused by such system outages; (c) the resultant delay, mis-delivery or non-delivery of data, information or materials caused by such system outages; or (d) any outages caused by any third parties, including without limitation any companies or servers hosting any of the Website, any Internet service providers or otherwise.

United States Only

The Website is intended only for users in the United States of America. By using the Website, you agree and acknowledge that the Website may be operated by us from our offices in the United States or other countries, and that data collected through the Website will be stored and processed in the United States and such other countries (if applicable), and you consent to such transfer. If you access and use the Website outside the United States, please be advised that your use of the Website is governed by United States law, which may not afford the same level of protection as laws in your country. we make no representations or warranties that the Website or any materials contained in them are valid, appropriate or available for use outside of the United States. If you access and use the Website outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws, and you understand that products cannot be shipped outside of the United States.

We reserve the right to limit the availability of the Website and/or the provision of any service, program or other product described thereon to any person, geographic area or jurisdiction, at any time and in our sole discretion.

Any software on the Website is subject to United States export controls and may not be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria or any other country to which the United States has embargoed goods or which is subject to other applicable U.S. trade sanctions; or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using any software from the Website, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

General Information

No waiver of any provision or any breach of these Terms of Use will constitute a waiver of any other provisions or any other or further breach.

In the event that any provision of these Terms of Use is determined to be illegal or unenforceable, the balance of the Terms of Use shall continue to be fully valid, binding, and enforceable.

These Terms of Use set forth the entire agreement between you and us with respect to use of the Website and supersede any prior agreements between you and us relating to such subject matter.

These Terms of Use are not assignable, transferable or sublicensable by you except with our prior written consent. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms of Use. Any heading, caption or section title contained herein is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.

Our performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by us with respect to such use.

A printed version of these Terms of Use and of any notices given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The parties agree that all correspondence relating to these Terms of Use must be written in the English language.

Violations

Please report any violations of these Terms of Use by contacting us at customerservice@thelaundress.com.

Questions?

If you have questions, comments or complaints about these Terms of Use or the Website, please contact us at customerservice@thelaundress.com.

 

Links to Other Websites

The Website may contain links to third-party websites (“Other Sites”) that are not under our control. We make no claim and accepts no responsibility regarding the quality, nature or reliability of the Other Sites that are accessible by hyperlinks from the Website or link to the Website. We provide these links to you as a convenience and the inclusion of any link does not imply endorsement by us of Other Sites or any association with the operators of such Other Sites. You are responsible for viewing and abiding by the privacy statements and terms of use posted at any third-party sites.

Mobile Devices

If you use a mobile device to access pages of the Website optimized for mobile-viewing, the following additional terms and conditions ("Mobile Terms") also apply to you. Your access to the Website via your mobile device confirms your agreement to these Mobile Terms, as well as the rest of the Terms of Use.

You agree that you are solely responsible for all message and data charges that apply to use of your mobile device to access the Website. All such charges are billed by and payable to your mobile service provider. Please contact your participating mobile service provider for pricing plans, participation status and details. You understand that wireless through Wi-Fi or a participating mobile service provider may not be available in all areas at all times and may be affected by product, software, coverage or other service changes made by your mobile service provider or otherwise.

Notice to California Residents

California Proposition 65 requires that special warnings be provided when products contain chemicals known by the State of California to cause cancer, birth defects, or other reproductive harm if the use of those products may cause exposure to those chemicals above specific limits. Please call us prior to ordering if you have any questions regarding the safety of these products.

Pursuant to California Civil Code Section 1789.3, we provide users of the Website with the following notice: You may report complaints to the Consumer Information Division of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at 800-952-5210.

Communications with Us

For all communications made to or with us, including but not limited to feedback, questions, comments, suggestions and the like, except as otherwise set forth under applicable law: (i) you will have no right to confidentiality in your communications, and we will have no obligation to protect your communications from disclosure; (ii) we will be free to reproduce, use, disclose and distribute your communications to others without limitation; and (iii) we will be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including, but not limited to, the development, production and marketing of products and services that incorporate such information.

Text Messaging

If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. This service is optional and is not a condition for purchase. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to any text message you receive from The Laundress. For help, reply “HELP” to any Text Message you receive from us or email customerservice@thelaundress.com.

Legal Notices & Electronic Communications

Except as explicitly stated otherwise, any notices you send to us shall be sent to:

700 Sylvan Avenue

Englewood Cliffs, NJ 07632

ATTN: Legal, The Laundress

 

In the case of notices we send to you, you consent to receive notices and other communications by our: (i) posting notices on the Website, (ii) sending you an email at the email address listed in your profile in your Account, or (iii) mailing a notice to you at your billing address listed in your profile in your Account. You agree that all agreements, notices, disclosures, and other communications that we provide to you in accordance with the prior sentence satisfy any legal requirement that such communications be in writing.


Indemnity

You agree to indemnify and hold us and our parents, affiliates, agents and licensors, and each of their respective employees, officers, and directors or third parties harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of (i) your use of the Website, including any User Content you submit, post to or transmit through the Website, (ii) your violation of these Terms of Use, or (iii) your violation of any rights of any third party or other Website user.


Disclaimer of Warranties

ALL GOODS, INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, OR AS TO THE GOODS, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR MADE AVAILABLE THROUGH THE WEBSITE, UNLESS SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE WEBSITE, GOODS, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR MADE AVAILABLE TO YOU THROUGH THE WEBSITE, OR COMMUNICATIONS SENT FROM US, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.


Limitation on Liability

TO THE FULL EXTENT PERMISSIBLE BY LAW, IN NO EVENT WILL WE OR OUR PARENTS OR AFFILIATES, NOR THEIR RESPECTIVE OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES BE LIABLE TO ANY USER OF THE WEBSITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE WEBSITE OR ANY GOODS, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES CONTAINED THEREIN ON THE WEBSITE, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; AS A RESULT, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU, AND THE FOREGOING PARAGRAPH SHALL NOT APPLY TO A RESIDENT OF NEW JERSEY TO THE EXTENT DAMAGES TO SUCH NEW JERSEY RESIDENT ARE THE RESULT OF OUR NEGLIGENT OR RECKLESS ACTS.

Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) the amount of actual damages in dispute, not to exceed the total amount which you paid to us in the twelve (12) months prior to the action giving rise to the liability, or (b) USD $100.


Legal Disputes, Binding Arbitration

Any controversy or claim arising out of your use of the Portal, these Terms of Use, and/or our Privacy Policy shall be settled by binding arbitration before Judicial Arbitration and Mediation Services (“JAMS”), in a location determined by the arbitrator as set forth herein (provided that such location is reasonably convenient for claimant), or at such other location as may be mutually agreed upon by the parties, in accordance with the procedural rules for commercial disputes set forth in the Comprehensive Arbitration Rules and Procedures of JAMS (“JAMS Rules and Procedures”) then prevailing, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitrator shall be selected pursuant to the JAMS Rules and Procedures. Please go to www.jamsadr.com to see a complete copy of the JAMS Rules and Procedures or to submit a claim for arbitration. The arbitrator shall be selected pursuant to the JAMS Rules and Procedures. Alternatively, you may assert your claims in small claims court in accordance with these Terms of Use if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis.

In resolving a claim for arbitration, the arbitrator shall apply New York State law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law. In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. If any part of this arbitration provision is deemed to be invalid, unenforceable or illegal (other than that claims will not be arbitrated on a class or representative basis), or otherwise conflicts with the rules and procedures established by JAMS, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, the portion that is deemed invalid, unenforceable or illegal is that claims will not be arbitrated on a class, representative, or collective basis, or as a private attorney general on behalf of other persons similarly situated, then the entirety of this arbitration provision shall be null and void, and neither you nor we shall be entitled to arbitrate the dispute. Upon filing a demand for arbitration, all parties to such arbitration shall have the right of discovery, which discovery shall be completed within sixty days after the demand for arbitration is made, unless further extended by mutual agreement of the parties. Disputes regarding the arbitrability of any claim shall be resolved by the arbitrator.

THE ARBITRATION OF DISPUTES PURSUANT TO THIS SECTION SHALL BE IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU MAY NOT BRING ANY CLAIM AS A PRIVATE ATTORNEY GENERAL ON BEHALF OF OTHER SIMILARLY SITUATED PERSONS. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED. Without in any way limiting the foregoing, you and us agree that any individual arbitration commenced by you or by us may be consolidated with any other individual arbitration(s) pending before JAMS in accordance with JAMS Comprehensive Rule 6(e), provided that either party makes such request.

BY AGREEING TO THE ARBITRATION OF DISPUTES AS SET FORTH HEREIN, YOU AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND LIMITING YOUR RIGHT TO APPEAL. DO NOT USE THE WEBSITE IF YOU DO NOT AGREE TO THE FOREGOING BINDING ARBITRATION PROVISIONS.


Termination

Your ability to access and use the Website remains in effect until terminated in accordance with these Terms of Use. You agree that we, in our sole discretion, may terminate your Account and/or your use of the Website and may remove and delete your User Content if we believe that you have violated or acted inconsistently with these Terms of Use or for any other reason in our sole discretion. We also may in our sole discretion and at any time discontinue providing the Website, or any part thereof, with or without notice. You agree that any termination of your access to the Website may be effected without prior notice and you acknowledge and agree that we may bar any further access to the Website. Further, you agree that we will not be liable to you or any third-party for any termination of access to the Website. The provisions of the Intellectual Property Rights, User-Generated Content, Acceptable Use Policy, Disclaimer of Warranties, Indemnity, Limitation of Liability, Legal Dispute sections, together with and any other rights and obligations which by their nature are reasonably intended to survive such termination, will survive any termination of these Terms of Use.


Not Intended for Users Under 18

This is a commercial website intended to allow the sale and purchase of commercial products and goods. YOU MUST BE AT LEAST AGE 18 TO USE THE WEBSITE. By using the Website, you affirm that you are over age 18. If you are under age 18, you may not access or use the Website.


Force Majeure and Outages

Our failure to comply with these Terms of Use because of an act of God, war, fire, riot, terrorism, earthquake, actions of federal, state or local governmental authorities or for any other reason beyond our reasonable control, shall not be deemed a breach of these Terms of Use. We periodically schedule system downtime for the Website for maintenance and other purposes. Unplanned system outages also may occur. You agree that we have no responsibility and is not liable for: (a) the unavailability of any of the Website for any reason; (b) any loss of data, information or materials caused by such system outages; (c) the resultant delay, mis-delivery or non-delivery of data, information or materials caused by such system outages; or (d) any outages caused by any third parties, including without limitation any companies or servers hosting any of the Website, any Internet service providers or otherwise.


United States Only

The Website is intended only for users in the United States of America. By using the Website, you agree and acknowledge that the Website may be operated by us from our offices in the United States or other countries, and that data collected through the Website will be stored and processed in the United States and such other countries (if applicable), and you consent to such transfer. If you access and use the Website outside the United States, please be advised that your use of the Website is governed by United States law, which may not afford the same level of protection as laws in your country. we make no representations or warranties that the Website or any materials contained in them are valid, appropriate or available for use outside of the United States. If you access and use the Website outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws, and you understand that products cannot be shipped outside of the United States.

We reserve the right to limit the availability of the Website and/or the provision of any service, program or other product described thereon to any person, geographic area or jurisdiction, at any time and in our sole discretion.

Any software on the Website is subject to United States export controls and may not be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria or any other country to which the United States has embargoed goods or which is subject to other applicable U.S. trade sanctions; or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using any software from the Website, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.


General Information

No waiver of any provision or any breach of these Terms of Use will constitute a waiver of any other provisions or any other or further breach.

In the event that any provision of these Terms of Use is determined to be illegal or unenforceable, the balance of the Terms of Use shall continue to be fully valid, binding, and enforceable.

These Terms of Use set forth the entire agreement between you and us with respect to use of the Website and supersede any prior agreements between you and us relating to such subject matter.

These Terms of Use are not assignable, transferable or sublicensable by you except with our prior written consent. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms of Use. Any heading, caption or section title contained herein is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.

Our performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by us with respect to such use.

A printed version of these Terms of Use and of any notices given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The parties agree that all correspondence relating to these Terms of Use must be written in the English language.


Violations

Please report any violations of these Terms of Use by contacting us at customerservice@thelaundress.com.


Questions?

If you have questions, comments or complaints about these Terms of Use or the Website, please contact us at customerservice@thelaundress.com.

Terms & Conditions

Welcome to the The Laundress website (the "Site"). Please read these terms carefully. Your use of the Site constitutes your agreement to these terms. The Laundress reserves the right to make changes to the Site and to these Terms of Use from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because by visiting the Site, you agree to accept any such changes.


MERCHANDISE AVAILABILITY


The Laundress prides itself in providing exclusive, quality merchandise online. Some featured items may be available in limited quantities or while supplies last. Once an item is out of stock, we will attempt to remove the item promptly from display on TheLaundress.com. Display of an item on TheLaundress.com is not a guarantee that the item is currently in stock or that it will be available on our website when you visit again. If you are unable to locate a particular item that caught your attention on a previous visit to the Site or if you have any questions concerning the availability of a particular item, please contact The Laundress Customer Service at customerservice@thelaundress.com


PROMOTIONS


All discounts and promotions exclude: Gallons, Refills, Jiffy Steamer, Steele Canvas, Aera, Le Labo, John Mayer Out West & Way Out West, Bulk Packs, Auto-Replenishment orders, gift cards, and Giftsets.


Only one promotion can be used per customer, per order, and cannot be combined with any additional promotions or discounts. Offers and discounts are redeemable both online and in The Laundress New York City flagship store.

MERCHANDISE DISPLAY


The Laundress will make every reasonable effort to display its merchandise on the Site as accurately as possible. Unfortunately, various factors, including the display and color capabilities of your computer monitor, may significantly affect what you actually see on your screen. The Laundress is not responsible for the display of any color, texture or detail of its merchandise on your computer screen and cannot guarantee the accuracy thereof.


COPYRIGHT AND TRADEMARKS


The entire content (images and text) of The Laundress is copyrighted and may not be reproduced, published, broadcast, posted, modified, transmitted, displayed, distributed, downloaded or otherwise used except as provided herein without the express written permission of The Laundress.


All The Laundress trademarks, trade names, service marks, service names, product names, and intellectual property, whether or not delineated in large print or with trademark symbols or in any other fashion, are trademarks and/or intellectual property of The Laundress or other owners that were granted the right to use such intellectual property. The unauthorized use of the trademarks or any other intellectual property of The Laundress or of its affiliated companies is expressly prohibited.


We understand there has been some confusion and questioning of authenticity with our labels as we have been transitioning our new design standards. The Laundress has been phasing out the use of the trademark ® and the ™ notation on all product labels. Therefore, there are products still in the market place showing the trademark notations and others without the notation.


We would also like to acknowledge that on www.thelaundress.com the product images have not been updated to reflect these new label design standards. We are continuing to work on this transition. We appreciate your concern for our product authenticity and continued support.


NON-COMMERCIAL USE


This website, its contents and sales of merchandise through the use of this website are intended solely for the personal, non-commercial use of our clients. You may download or copy the content displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Merchandise is not offered for resale.


TEXT MESSAGING


If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. This service is optional and is not a condition for purchase. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to any text message you receive from The Laundress. For help, reply “HELP” to any Text Message you receive from us or email customerservice@thelaundress.com.


USER COMMENTS


Any comments, suggestions, ideas, materials and other submissions ("User Comments") that you send to The Laundress are provided on a non-confidential basis. By submitting User Comments, you are granting The Laundress an irrevocable and unrestricted license for any purpose whatsoever, including use, reproduction, publication, broadcast, posting, modification, transmission, display, and distribution. However, because we value the trust that you have placed in us, we will not use any of your personal information (name, etc.) in connection with your User Comments without your consent. For further information regarding The Laundress's protection of your personal information, please see our Privacy Statement.


You agree that no User Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no User Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any User Comments you make.


LINKS TO OTHER WEBSITES


When you access a non-The Laundress website, please realize that it is independent of us. Linking to any off-site pages is at your own risk. The Laundress makes no warranties or representations about any non-The Laundress website and has no responsibility for such websites or their content. In addition, certain third-party sites may also provide links to The Laundress Site. None of such links should be deemed to imply that The Laundress endorses such third party sites or any content therein.


By accessing the Site, each user also agrees not to use The Laundress to post or transmit any offensive, harmful, unlawful, threatening, libelous, defamatory, obscene, abusive, hateful, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or would otherwise violate the law. The Laundress reserves the right to take such action as it deems appropriate in cases where The Laundress websites are used to disseminate such materials.


PRICING


Prices displayed on The Laundress are quoted in U.S. currency and are valid and effective only in the United States. Prices are subject to change at any time.


WASHING INSTRUCTIONS


All of the washing tips, recipes and videos found on The Laundress website are based on basic principles of textile and fiber science. Variances may occur when washing such as slight changes in color, texture, complications from zippers, buttons and fasteners. We have also encountered incorrectly labeled fabric care tags from the manufacturer and other complications from improper manufacturing.


We strongly advise completing a water test before laundering garments tagged “dry clean” and advise against washing garments specifically tagged “do not wash”. For more information and fabric care tips, please reach out to customerservice@thelaundress.com.



GIVEAWAYS


Giveaway winner(s) will be contacted directly when the giveaway closes. All entrants must live within the contiguous US. All entrants must be at least 18 years of age. For more details about our giveaways, please reach out to customerservice@thelaundress.com.


SHIPPING


Free ground shipping is applicable on orders of $50 or more after any promotions or offers are applied. Offer is not valid on orders shipping outside the US. Hawaii and Alaska are subject to air shipping fees.

Some items require additional oversized shipping and handling fees, including but not limited to: Feather Duster, Jiffy Steamer, Horsehair Broom, Steele Hampers. 

The following items are excluded from International shipments: All-Purpose Bleach Alternative, Steele Hampers, Lavender Pouches, Horse Hair Broom, Kitchen Starter Kit, Dish Brush, Pet & Lint Brush, Glass & Crystal Brush, Clothing & Upholstery Brush, Cashmere Brush, Men's Garment Care Kit, Feather Duster, Duster for Small Spaces, Goat Hair Duster Wand, and any kits containing the above items.

To place orders over the phone and if using a card issued outside the U.S but shipping to a U.S address, please call 212-564-6788.


PRESALE


The Laundress reserves the right to pre-sell product on a first come, first served basis before the item is physically available at the warehouse to ship. Payment will be processed at the time your order is placed and, if for any reason we cannot fulfill your order, we will notify you and a refund will be issued. The Laundress will provide an estimated date for which an order containing pre-sale items will ship; however, this date is not guaranteed and the item may ship before or after the provided date. All orders containing pre-sale items will be held until the pre-sale items become available as we do not ship in partial shipments. Once the pre-sale item is received at the warehouse, your order will begin the normal process for shipping. To cancel orders or remove items from your order containing pre-sale products, please notify us at customerservice@thelaundress.com.