Terms & Conditions
Welcome to the The Laundress website (the "Site"). Please read these terms carefully. Your use of the Site constitutes your agreement to these terms. The Laundress reserves the right to make changes to the Site and to these Terms of Use from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because by visiting the Site, you agree to accept any such changes.
MERCHANDISE AVAILABILITY
The Laundress prides itself in providing
exclusive, quality merchandise online. Some
featured items may be available in limited
quantities or while supplies last. Once an item is
out of stock, we will attempt to remove the item
promptly from display on TheLaundress.com. Display
of an item on TheLaundress.com is not a guarantee
that the item is currently in stock or that it
will be available on our website when you visit
again. If you are unable to locate a particular
item that caught your attention on a previous
visit to the Site or if you have any questions
concerning the availability of a particular item,
please contact The Laundress Customer Service at
customerservice@thelaundress.com
PROMOTIONS
All discounts and promotions exclude: Gallons,
Refills, Jiffy Steamer, Steele Canvas, Aera, Le
Labo, John Mayer Out West & Way Out West, Bulk
Packs, Auto-Replenishment orders, gift cards, and
Giftsets.
Only one promotion can be used per customer, per
order, and cannot be combined with any additional
promotions or discounts. Offers and discounts are
redeemable both online and in The Laundress New
York City flagship store.
MERCHANDISE DISPLAY
The Laundress will make every reasonable effort to display its merchandise on the Site as accurately as possible. Unfortunately, various factors, including the display and color capabilities of your computer monitor, may significantly affect what you actually see on your screen. The Laundress is not responsible for the display of any color, texture or detail of its merchandise on your computer screen and cannot guarantee the accuracy thereof.
COPYRIGHT AND TRADEMARKS
The entire content (images and text) of The
Laundress is copyrighted and may not be
reproduced, published, broadcast, posted,
modified, transmitted, displayed,
distributed, downloaded or otherwise used
except as provided herein without the
express written permission of The Laundress.
All The Laundress trademarks, trade names,
service marks, service names, product names,
and intellectual property, whether or not
delineated in large print or with trademark
symbols or in any other fashion, are
trademarks and/or intellectual property of
The Laundress or other owners that were
granted the right to use such intellectual
property. The unauthorized use of the
trademarks or any other intellectual
property of The Laundress or of its
affiliated companies is expressly
prohibited.
We understand there has been some confusion
and questioning of authenticity with our
labels as we have been transitioning our new
design standards. The Laundress has been
phasing out the use of the trademark ® and
the ™ notation on all product labels.
Therefore, there are products still in the
market place showing the trademark notations
and others without the notation.
We would also like to acknowledge that on
www.thelaundress.com the product images have
not been updated to reflect these new label
design standards. We are continuing to work
on this transition. We appreciate your
concern for our product authenticity and
continued support.
NON-COMMERCIAL USE
This website, its contents and sales of merchandise through the use of this website are intended solely for the personal, non-commercial use of our clients. You may download or copy the content displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Merchandise is not offered for resale.
TEXT MESSAGING
If you elect to receive marketing text
messages from us, either via our website or
by sending a text message indicating your
consent, you are providing your prior
express written consent to receive recurring
marketing or promotional SMS text messages
from us (each, a “Text Message”) sent
through an automatic telephone dialing
system. This service is optional and is not
a condition for purchase. When you sign up
to receive text messages, we will send you
information about promotional offers and
more. These messages may use information
automatically collected based on your
actions while on our sites and may prompt
messaging such as cart abandon messages. To
the extent you voluntarily opt to have SMS
notifications sent directly to your mobile
phone, we receive and store the information
you provide, including your telephone number
or when you read a text message. You may opt
out of receiving text messages at any time
by texting “STOP” to any text message you
receive from The Laundress. For help, reply
“HELP” to any Text Message you receive from
us or email
customerservice@thelaundress.com.
USER COMMENTS
Any comments, suggestions, ideas, materials
and other submissions ("User Comments") that
you send to The Laundress are provided on a
non-confidential basis. By submitting User
Comments, you are granting The Laundress an
irrevocable and unrestricted license for any
purpose whatsoever, including use,
reproduction, publication, broadcast,
posting, modification, transmission,
display, and distribution. However, because
we value the trust that you have placed in
us, we will not use any of your personal
information (name, etc.) in connection with
your User Comments without your consent. For
further information regarding The
Laundress's protection of your personal
information, please see our Privacy
Statement.
You agree that no User Comments submitted
by you to the Site will violate any right
of any third party, including copyright,
trademark, privacy or other personal or
proprietary rights. You further agree that
no User Comments submitted by you to the
Site will be or contain libelous or
otherwise unlawful, abusive or obscene
material. You are and shall remain solely
responsible for the content of any User
Comments you make.
LINKS TO OTHER WEBSITES
When you access a non-The Laundress website,
please realize that it is independent of us.
Linking to any off-site pages is at your own
risk. The Laundress makes no warranties or
representations about any non-The Laundress
website and has no responsibility for such
websites or their content. In addition,
certain third-party sites may also provide
links to The Laundress Site. None of such
links should be deemed to imply that The
Laundress endorses such third party sites or
any content therein.
By accessing the Site, each user also
agrees not to use The Laundress to post or
transmit any offensive, harmful, unlawful,
threatening, libelous, defamatory,
obscene, abusive, hateful, inflammatory,
pornographic or profane material or any
material that could constitute or
encourage conduct that would be considered
a criminal offense, give rise to civil
liability, or would otherwise violate the
law. The Laundress reserves the right to
take such action as it deems appropriate
in cases where The Laundress websites are
used to disseminate such materials.
PRICING
Prices displayed on The Laundress are quoted in U.S. currency and are valid and effective only in the United States. Prices are subject to change at any time.
WASHING INSTRUCTIONS
All of the washing tips, recipes and videos
found on The Laundress website are based on
basic principles of textile and fiber
science. Variances may occur when washing
such as slight changes in
color, texture, complications from
zippers, buttons and fasteners. We have also
encountered incorrectly labeled fabric care
tags from the manufacturer and other
complications from improper manufacturing.
We strongly advise completing a water test
before laundering garments tagged “dry
clean” and advise against washing garments
specifically tagged “do not wash”. For more
information and fabric care tips, please
reach out to
customerservice@thelaundress.com.
GIVEAWAYS
Giveaway winner(s) will be contacted directly when
the giveaway closes. All entrants must live within
the contiguous US. All entrants must be at least
18 years of age. For more details about our
giveaways, please reach out to
customerservice@thelaundress.com.
SHIPPING
Free ground shipping is applicable on orders of
$50 or more after any promotions or offers are
applied. Offer is not valid on orders shipping
outside the US. Hawaii and Alaska are subject to
air shipping fees.
Some items require additional oversized shipping
and handling fees, including but not limited to:
Feather Duster, Jiffy Steamer, Horsehair Broom,
Steele Hampers.
The following items are excluded from
International shipments: All-Purpose Bleach
Alternative, Steele Hampers, Lavender Pouches,
Horse Hair Broom, Kitchen Starter Kit, Dish Brush,
Pet & Lint Brush, Glass & Crystal Brush,
Clothing & Upholstery Brush, Cashmere Brush,
Men's Garment Care Kit, Feather Duster, Duster for
Small Spaces, Goat Hair Duster Wand, and any kits
containing the above items.
To place orders over the phone and if using a card issued outside the U.S but shipping to a U.S address, please call 212-564-6788.
PRESALE
The Laundress reserves the right to pre-sell
product on a first come, first served basis before
the item is physically available at the warehouse
to ship. Payment will be processed at the time
your order is placed and, if for any reason we
cannot fulfill your order, we will notify you and
a refund will be issued. The Laundress will
provide an estimated date for which an order
containing pre-sale items will ship; however, this
date is not guaranteed and the item may ship
before or after the provided date. All orders
containing pre-sale items will be held until the
pre-sale items become available as we do not ship
in partial shipments. Once the pre-sale item is
received at the warehouse, your order will begin
the normal process for shipping. To cancel orders
or remove items from your order containing
pre-sale products, please notify us at
customerservice@thelaundress.com.