The Laundress was founded 21 years ago on a singular mission: To provide you with exceptional fabric care solutions. As fabric care experts, it is our greatest joy and honor to help you take the absolute best care of the clothing you live in and love—from your crisp white shirts and delicate dresses to your coziest cashmere sweaters and heirloom linens.

Our mission of providing exceptional care also encompasses an uncompromising commitment to product quality, so we’ve developed an action plan and made modifications to our processes to reflect the depth of care we share with our community. We are determined to make things right and live up to our customer’s highest expectations. That’s why it’s our #1 priority to share the steps we have taken to ensure our fabric care solutions are safe for you.

As you know, The Laundress executed a number of voluntary recalls in late 2022 and early 2023, removing all products from our website and the shelves of retailers to ensure our consumers’ safety.

Since then, with the collaboration and partnership of a team of experts with experience in R&D, Engineering, Quality Assurance, Supply Chain, and Manufacturing, we've developed a decisive and comprehensive safety program. The main pillars of the program are:

1. Modified formulas made with biobased ingredients that meet stringent ingredient and microbiological consumer safety standards while also performing to a high standard of garment care
2. A new manufacturing partner following Good Manufacturing Practice (GMP) with expert on-site supervision of production runs
3. Comprehensive quality assessment and monitoring of ingredients to ensure they are optimized to deliver on performance as well as a thorough review of suppliers, in a renewed commitment to the highest raw material standards
4. Rigorous inspection and robust microbiological testing of product batches that exceeds US industry standards.

We are confident that the quality and consumer safety procedures we have put into place embody our uncompromising commitment to you and will exceed your expectations for exceptional fabric care.

We’re thankful to everyone who has supported us through this challenge and are excited to offer our products once again soon. We hope you will welcome us back into your laundry rooms and look forward to laundry day with you.

From our laundry room to yours, 

The Laundress Team