The Laundress ships to any street address in the United States, including Alaska, Hawaii, and Puerto Rico for an additional air shipping cost. The Laundress does not ship to PO/FPO/APO addresses within the United States or internationally.

We accept Visa, MasterCard, American Express & Discover. The Laundress also accepts ShopPay, PayPal, and Amazon Pay.

Your form of payment will be charged at the time your order is shipped. You will see a pending authorization charge at the time your order is placed on our website.

All Laundress codes and promotions exclude Auto-Replenishment orders, gift sets, and E-gift cards, unless otherwise indicated. Laundress discounts and loyalty rewards cannot be combined. Gallons are excluded from all Laundress codes and promotions with the exception of the 15% welcome code unless otherwise indicated.

Yes, if it is within 30 minutes of placing your order, you can cancel your order directly on the Order Confirmation page. This page should be accessible via your confirmation email by clicking "View Order Status", or via your browser's history. Under "Order Actions", click Cancel to cancel the order.

If it has been more than 30 minutes since placing your order, please contact our customer care team as soon as possible on the day of ordering to see if a cancellation is possible. We start to process orders soon after they are received and cannot guarantee cancellation of an order once it has started to be processed.

If your order has shipped, we cannot cancel your order.

Standard shipments placed before 11am EST will typically process by the next business day. Standard shipping will take 3-5 days via UPS.

Expedited shipments placed before 2pm EST will ship the same day. Your tracking information will be emailed to you once as it is assigned in our warehouse so you can follow along with the package’s progress.

We offer free domestic ground shipping within the contiguous US with orders of $50 or more, after any discounts or promotions are applied and before tax. If your subtotal falls below $50 after any discounts are applied, you will be charged for shipping. For orders below $50, shipping is $5.95. Shipments to Alaska and Hawaii are subject to additional air shipment fees.

If you select expedited shipping at checkout, the cost of shipping will vary depending on where you are located, the weight of the products being shipped, and how quickly you wish to receive your merchandise. You will be able to preview the cost of shipping prior to placing your order.

Expedited shipments placed before 2pm EST will ship the same day. Your tracking information will be emailed to you once as it is assigned in our warehouse so you can follow along with the package’s progress.

You will receive an email with tracking information as soon as your order ships from our warehouse. You can also track your order within your account on thelaundress.com. If you experience any issues with tracking your order or need help accessing your account, please reach out to us at customerservice@thelaundress.com.

If your order arrives damaged, please reach out to us atcustomerservice@thelaundress.comas soon as possible so we can do our best to help resolve the situation. In your message to us, kindly please include your order number and which item(s) were damaged, and we will reach out to you to provide instructions.

If you are unsatisfied with our product for any reason, you may request a return within 30 days of your purchase. Please email us at customerservice@thelaundress.com to initiate a return.

Unfortunately, we do not offer exchanges.

Please visit our Igredient Glossary, where we break down the functionality of each ingredient in our products.

Our fabric care formulas are assembled in the USA.

When used as directed The Laundress laundry products can be used to wash children's clothing, and our home cleaning products are suitable for daily cleaning in your family's home. Like most cleaning products, The Laundress products should be kept out of reach of children and pets. If swallowed, drink plenty of water and contact a physician. For contact with eyes, flush with water for at least 15 minutes and contact a physician. For product contents, see ingredient list on back of label.

The term biobased (or bio-based) means our ingredients come primarily from renewable sources that are not petroleum based. When you choose laundry and home products made from bio-based ingredients, you can help decrease our reliance on fossil fuels. Bio-based ingredients are derived from many different agricultural, marine, and forestry materials, and they can include animal ingredients. The bio-based ingredients in The Laundress products are exclusively plant-based and are not tested on animals.

Our bottles are currently made from recyclable #1 PET Plastic, and we are always looking into packaging options that allow us to not only be more sustainable, but also safely store and transport our fabric care solutions. Please note that the bottle caps are not recyclable and should be disposed of separately. For more d etails on how to recycle PET plastic, contact your municipality.

Our formulas have a shelf life of three years.

We routinely evaluate to ensure our fragrances are equivalent to the highest-quality fragrances on the market.

We work closely with the master perfumers at our boutique fragrance houses to ensure our fragrances stay as close as possible to the original scents and contain the same premium blends of essential oils, botanical ingredients, and synthetic fragrance compounds that our scents are loved for. Each fragrance represents the most luxurious and authentic expression of our brand. We hope you love them as much as we do.

Absolutely, our fabric care formulas are optimized for HE (high efficiency) machine usage.

The Laundress does not test our fabric or home care products on animals. Our Laundry and Home Cleaning solutions are made with USDA Certified Bio-Based ingredients for a beautiful clean! The bio-based ingredients in The Laundress liquid fabric and home care products are exclusively plant-based, and do not contain animal components.

Yes.

If your account login information is not working, you can reset your password by clicking the “Forgot Password” link on the login page. Follow the prompts to reset your password. Once you reset your password, you will be able to login to your account using your new password and email. If resetting your password is unsuccessful, please check your email address to confirm you are attempting to login with the same email address you originally signed up with.

If the above steps are not successful, please reach out to customer service team at customerservice@thelaundress.com for additional support.

Log in to your account by entering your email and password on ourMy Account page, and your order history will appear.

We updated our website platform in April 2022. Any order before April 2022 will not appear in your account. However, we do have order history here on file, so if you need us to look up a specific order from the past for you, we still can. If you have additional questions, please reach out to our Customer Service team anytime at customerservice@thelaundress.com.