Terms & Conditions

Welcome to the The Laundress website (the "Site"). Please read these terms carefully. Your use of the Site constitutes your agreement to these terms. The Laundress reserves the right to make changes to the Site and to these Terms of Use from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because by visiting the Site, you agree to accept any such changes.

MERCHANDISE AVAILABILITY

The Laundress prides itself in providing exclusive, quality merchandise online. Some featured items may be available in limited quantities or while supplies last. Once an item is out of stock, we will attempt to remove the item promptly from display on TheLaundress.com. Display of an item on TheLaundress.com is not a guarantee that the item is currently in stock or that it will be available on our website when you visit again. If you are unable to locate a particular item that caught your attention on a previous visit to the Site or if you have any questions concerning the availability of a particular item, please contact The Laundress Customer Service at [email protected] . We will fulfill your requests whenever possible.

MERCHANDISE DISPLAY

The Laundress will make every reasonable effort to display its merchandise on the Site as accurately as possible. Unfortunately, various factors, including the display and color capabilities of your computer monitor, may significantly affect what you actually see on your screen. The Laundress is not responsible for the display of any color, texture or detail of its merchandise on your computer screen and cannot guarantee the accuracy thereof.

COPYRIGHT AND TRADEMARKS

The entire content (images and text) of The Laundress is copyrighted and may not be reproduced, published, broadcast, posted, modified, transmitted, displayed, distributed, downloaded or otherwise used except as provided herein without the express written permission of The Laundress.

All The Laundress trademarks, trade names, service marks, service names, product names, and intellectual property, whether or not delineated in large print or with trademark symbols or in any other fashion, are trademarks and/or intellectual property of The Laundress or other owners that were granted the right to use such intellectual property. The unauthorized use of the trademarks or any other intellectual property of The Laundress or of its affiliated companies is expressly prohibited.

We understand there has been some confusion and questioning of authenticity with our labels as we have been transitioning our new design standards. The Laundress has been phasing out the use of the trademark ® and the ™ notation on all product labels. Therefore, there are products still in the market place showing the trademark notations and others without the notation.

We would also like to acknowledge that on www.thelaundress.com the product images have not been updated to reflect these new label design standards. We are continuing to work on this transition. We appreciate your concern for our product authenticity and continued support.

NON-COMMERCIAL USE

This website, its contents and sales of merchandise through the use of this website are intended solely for the personal, non-commercial use of our clients. You may download or copy the content displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Merchandise is not offered for resale.

TEXT MESSAGING

If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. This service is optional and is not a condition for purchase. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to any text message you receive from The Laundress. For help, reply “HELP” to any Text Message you receive from us or email [email protected] . Your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any SMS messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit SMS messages, you may not receive Text Messages from The Laundress. Neither we nor the wireless carriers will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy. If you change or deactivate the phone number you provided, you have an affirmative obligation to update your account information and the phone number(s) attached to your account to prevent us from inadvertently communicating with anyone who acquires any phone number(s) previously attributed to you, and any new phone number(s) you attach to your account may receive our standard marketing Text Messages unless you also unsubscribe via the above procedures.

USER COMMENTS

Any comments, suggestions, ideas, materials and other submissions ("User Comments") that you send to The Laundress are provided on a non-confidential basis. By submitting User Comments, you are granting The Laundress an irrevocable and unrestricted license for any purpose whatsoever, including use, reproduction, publication, broadcast, posting, modification, transmission, display, and distribution. However, because we value the trust that you have placed in us, we will not use any of your personal information (name, etc.) in connection with your User Comments without your consent. For further information regarding The Laundress's protection of your personal information, please see our Privacy Statement.

You agree that no User Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no User Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any User Comments you make.

LINKS TO OTHER WEBSITES

When you access a non-The Laundress website, please realize that it is independent of us. Linking to any off-site pages is at your own risk. The Laundress makes no warranties or representations about any non-The Laundress website and has no responsibility for such websites or their content. In addition, certain third-party sites may also provide links to The Laundress Site. None of such links should be deemed to imply that The Laundress endorses such third party sites or any content therein.

By accessing the Site, each user also agrees not to use The Laundress to post or transmit any offensive, harmful, unlawful, threatening, libelous, defamatory, obscene, abusive, hateful, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or would otherwise violate the law. The Laundress reserves the right to take such action as it deems appropriate in cases where The Laundress websites are used to disseminate such materials.

PRICING

Prices displayed on The Laundress are quoted in U.S. currency and are valid and effective only in the United States. Prices are subject to change at any time.

WASHING INSTRUCTIONS

All of the washing tips, recipes and videos found on The Laundress website are based on basic principles of textile and fiber science. Variances may occur when washing such as slight changes in color,  texture, complications from zippers, buttons and fasteners. We have also encountered incorrectly labeled fabric care tags from the manufacturer and other complications from improper manufacturing.

PROMOTIONS

All Laundress discounts and promotions exclude: The Laundress Gallons, Refill Pouches, Jiffy Steamer, Steele Canvas, Aera Collaboration items, The Laundress X John Mayer Out West Products, Bulk Packs, Auto-Replenishment orders, E-gift cards, and Pre-Boxed Sets.

Only one promotion can be used per customer, per order, and cannot be combined with any additional promotions or discounts. Offers and discounts are redeemable both online and in The Laundress New York City flagship store.

GIVEAWAYS

Giveaway winner(s) will be contacted directly when the giveaway closes. All entrants must live within the contiguous US. All entrants must be at least 18 years of age. For more details about our giveaways, please reach out to [email protected].

SHIPPING

Free ground shipping is applicable on orders of $50 or more after any promotions or offers are applied. Offer is not valid on orders shipping outside the US. Hawaii and Alaska are subject to air shipping fees. Feather Duster and Horsehair Broom styles require additional oversized shipping and handling fees, no exceptions.

The following items are excluded from International shipments: All-Purpose Bleach Alternative Sku's, Horse Hair Broom, Kitchen Starter Kit, Dish Brush, Pet & Lint Brush, Glass & Crystal Brush, Clothing & Upholstery Brush, Cashmere Brush, Men's Garment Care Kit, Feather Duster, Duster for Small Spaces, Goat Hair Duster Wand, and kitted items containing any of the above brushes.

Gilt vouchers are not combinable with Free Shipping offers.

To place orders over the phone and if using a card issued outside the U.S but shipping to a U.S address, please call 212-564-6788.

PRESALE

The Laundress reserves the right to pre-sell product on a first come, first served basis before the item is physically available at the warehouse to ship. Payment will be processed at the time your order is placed and, if for any reason we cannot fulfill your order, we will notify you and a refund will be issued. The Laundress will provide an estimated date for which an order containing pre-sale items will ship; however, this date is not guaranteed and the item may ship before or after the provided date. All orders containing pre-sale items will be held until the pre-sale items become available as we do not ship in partial shipments. Once the pre-sale item is received at the warehouse, your order will begin the normal process for shipping. To cancel orders or remove items from your order containing pre-sale products, please notify us at [email protected] .

MONOGRAMMING

THE LAUNDRESS is not responsible for any spelling errors or mistakes made by the customer during the ordering process. The Laundress does not accept any returns on monogrammed merchandise. Having an item personalized will take 10-15 business days.

Monogram initials will appear in the order you enter them. For a three-letter monogram with a large middle initial, the middle initial traditionally represents the last name. For example: If the name is Laura Julia Smith, enter the monogram as “LSJ”.