RECEIVE COMPLIMENTARY SHIPPING ON ORDERS OVER $50
Click For Details
RECEIVE COMPLIMENTARY SHIPPING ON ORDERS OVER $50
Click For Details

SAFETY MEASURES ARE IMPACTING OUR SHIPPING SPEEDS, AND SOME ORDERS MAY RUN WITH DELAYS. PLEASE KNOW WE'RE WORKING HARD TO FULFILL EACH ORDER. PLEASE CONTACT US WITH URGENT INQUIRIES ONLY.

  • All Laundress discounts and promotions exclude: The Laundress Refill Packs and sets, Jiffy Steamer, The Laundress X John Mayer Out West Products, Artisan Collection sku's, Bulk Packs, Gallons, Auto-Replenishment orders, E-gift cards, ALL The Laundress X Aromatherapy Collaboration sku's, 723 Gift Sets, Steele Canvas, The Laundress Things We Love Boxes, & Custom “Build Your Own” Giftsets.
  • Free shipping is applicable on orders of $50 or more after any coupons, vouchers, and taxes are applied.
  • Current promotions are not applicable on prior purchases
  • One Promotional Offer per customer, per order.
  • Free shipping is not valid on orders shipping outside the U.S. 
  • Gilt vouchers are not combinable with Free Shipping, promotions, or loyalty rewards offers. 
  • Feather Duster and Horse Hair Broom sku's require additional oversized shipping and handling fees, no exceptions. 
  • The following items are excluded from International shipments: All-Purpose Bleach Alternative, Horse Hair Broom, Kitchen Starter Kit, Dish Brush, Pet & Lint Brush, Glass & Crystal Brush, Clothing & Upholstery Brush, Cashmere Brush, Men's Garment Care Kit, Feather Duster,  Duster for Small Spaces, Goat Hair Duster Wand, Aromatherapy sku's, Build Your Own, and kitted items containing any of the above brushes.
  • Offers and discounts are redeemable both online and in-store. 
  • To place orders over the phone and if using a card issued outside the U.S but shipping to a U.S address, please call 212-564-6788.
 
Please contact [email protected] or our store at +12125646788 for further assistance. promo popup close button

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Shipping Policy

Shipping within the United States

The Laundress ships to any street address in the United States, including Alaska and Hawaii for an additional air shipping cost. The Laundress does not ship to PO Boxes or APO addresses within the United States.

Free Shipping

The Laundress provides free Standard Shipping within the contiguous United States for orders valued over $50.

This offer can be redeemed in conjunction with promotions and discounts. The subtotal before tax must be over $50 after the promotional code is applied for Free Shipping to apply.

Expedited Shipping

The Laundress provides expedited 2-day and next day shipping options during the checkout process.

Domestic Order Status

To check the status of your order, or to track your package, please log in to your TheLaundress.com account here.

If you placed your order as a Guest, a shipping confirmation will be sent to the email address provided. To track your package, please email Customer Service at: [email protected]

Shipping Outside the United States

International shipping is currently available WORLDWIDE on TheLaundress.com, including APO / FPO addresses. The Laundress has partnered with Border Free to fulfill orders placed by our international customers. To place an order, please follow the steps below:

  • Select your country and currency in the dropdown menu located at the top right of our homepage header.
  • When ready to checkout, simply hit "Checkout" to be directed to a secure checkout page powered by Border Free.
  • Select your payment type, billing country, shipping destination, and shipping method.
  • Item name, style number, and price will be listed out and calculated on the same page.
  • Free Shipping does not apply to International shipments; shipping fees will still apply.
    • Payment Options

    Border Free accepts Visa, Mastercard, American Express, PayPal, and Sofort Banking. If you have an International credit card and billing address, but are shipping within the US, you may call our flagship store location at 212-564-6788 to place an order.

    International Order Status

    To check the status of your order, or track your package, please log in to your Border Free Account here.

    For more information, view Border Free's Customer Service and Terms & Conditions here

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