Shipping within the United States
All domestic orders are shipped UPS. The Laundress ships to any street address in the United States, including Alaska and Hawaii for an additional air shipping cost. The Laundress does not ship to PO Boxes or APO addresses within the United States.
The Laundress provides free UPS Ground Shipping within the contiguous United States for orders valued over $50.
This offer can be redeemed in conjunction with promotions and discounts. The subtotal before tax must be over $50 after the promotional code is applied for Free Shipping to apply.
The Laundress provides expedited shipping options by UPS during the checkout process.
Domestic Order Status
To check the status of your order, or to track your package, please log in to your TheLaundress.com account here.
If you placed your order as a Guest, a shipping confirmation will be sent to the email address provided. To track your package, please email Customer Service at: customerservi[email protected]
Shipping Outside the United States
International shipping is currently available WORLDWIDE on TheLaundress.com, including APO / FPO addresses. The Laundress has partnered with Border Free to fulfill orders placed by our international customers. To place an order, please follow the steps below:
Border Free accepts Visa, Mastercard, American Express, PayPal, and Sofort Banking. If you have an International credit card and billing address, but are shipping within the US, you may call our flagship store location at 212-564-6788 to place an order.
International Order Status
To check the status of your order, or track your package, please log in to your Border Free Account here.
For more information, view Border Free's Customer Service and Terms & Conditions here
Returns & Exchanges
We are happy to assist you with any questions regarding your order, including shipping, returns, exchanges. All inquiries should be directed to Customer Service at: [email protected]