ENJOY 25% + FREE STAIN BAR WITH PURCHASE USE CODE SAVE25
FREE SHIPPING ON $50+ ORDERS CLICK FOR IMPORTANT UPDATES

HOLIDAY SHIPPING VOLUMES WILL HIT A RECORD HIGH THIS YEAR, POSSIBLY CAUSING PARCEL DELIVERY SERVICE DELAYS, SHOP EARLY TO ENSURE YOUR PACKAGES ARRIVE BEFORE THE RUSH. SAFETY MEASURES ARE ALSO IMPACTING OUR SHIPPING SPEEDS, SOME ORDERS MAY RUN WITH DELAYS. PLEASE KNOW WE'RE WORKING HARD TO FULFILL EACH ORDER. PLEASE CONTACT US WITH URGENT INQUIRIES ONLY. THANK YOU & HAPPY HOLIDAYS!

  • All Laundress discounts and promotions exclude: The Laundress Gallons, Jiffy Steamer, The Laundress X John Mayer Out West Products, Bulk Packs, Auto-Replenishment orders, E-gift cards, Crease Release sku’s, The Laundress X Aromatherapy Collaboration sku’s, Steele Canvas, The Laundress Things We Love, Custom Giftsets, & Flex Packaging sku’s

  • Current promotions are not applicable on prior purchases
  • One Promotional Offer per customer, per order.
  • Free shipping is applicable on orders of $50 or more after any coupons, vouchers, and taxes are applied.
  • Free shipping is not valid on orders shipping outside the U.S. 
  • Hawaii and Alaska are subjected to air shipping Fees. 
  • Gilt & Rue La La vouchers are not combinable with Free Shipping offers. 
  • Feather Duster, Horse Hair Broom, and Steele Hamper sku's require additional oversized shipping and handling fees, no exceptions. 
  • The following items are excluded from International shipments: All-Purpose Bleach Alternative, Steele Canvas, Horse Hair Broom, Jiffy Steamer, Kitchen Starter Kit, Dish Brush, Pet & Lint Brush, Glass & Crystal Brush, Clothing & Upholstery Brush, Cashmere Brush, Men's Garment Care Kit, Feather Duster,  Duster for Small Spaces, Goat Hair Duster Wand, and kitted items containing any of the above brushes, custom and specialty gift sets, and Things We Love Boxes.
  • Offers and discounts are redeemable both online and in-store. 
  • To place orders over the phone and if using a card issued outside the U.S but shipping to a U.S address, please call 212-564-6788.
 
Please contact [email protected] or our store at +12125646788 for further assistance. promo-popup-btn-close

Shipping Policy

Shipping within the United States

The Laundress ships to any street address in the United States, including Alaska and Hawaii for an additional air shipping cost. The Laundress does not ship to PO Boxes or APO addresses within the United States.

Free Shipping

The Laundress provides free Standard Shipping within the contiguous United States for orders valued over $50.

This offer can be redeemed in conjunction with promotions and discounts. The subtotal before tax must be over $50 after the promotional code is applied for Free Shipping to apply.

Expedited Shipping

The Laundress provides expedited 2-day and next day shipping options during the checkout process.

Domestic Order Status

To check the status of your order, or to track your package, please log in to your TheLaundress.com account here.

If you placed your order as a Guest, a shipping confirmation will be sent to the email address provided. To track your package, please email Customer Service at: [email protected]

Shipping Outside the United States

International shipping is currently available WORLDWIDE on TheLaundress.com, including APO / FPO addresses. The Laundress has partnered with Border Free to fulfill orders placed by our international customers. To place an order, please follow the steps below:

  • Select your country and currency in the dropdown menu located at the top right of our homepage header.
  • When ready to checkout, simply hit "Checkout" to be directed to a secure checkout page powered by Border Free.
  • Select your payment type, billing country, shipping destination, and shipping method.
  • Item name, style number, and price will be listed out and calculated on the same page.
  • Free Shipping does not apply to International shipments; shipping fees will still apply.

    • Payment Options

    Border Free accepts Visa, Mastercard, American Express, PayPal, and Sofort Banking. If you have an International credit card and billing address, but are shipping within the US, you may call our flagship store location at 212-564-6788 to place an order.

    International Order Status

    To check the status of your order, or track your package, please log in to your Border Free Account here.

    For more information, view Border Free's Customer Service and Terms & Conditions here

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