SAFETY MEASURES ARE IMPACTING OUR SHIPPING SPEEDS, AND SOME ORDERS MAY RUN WITH DELAYS. PLEASE KNOW WE'RE WORKING HARD TO FULFILL EACH ORDER. PLEASE CONTACT US WITH URGENT INQUIRIES ONLY.

  • All Laundress discounts and promotions exclude the following products: The Laundress Gallons, Refill Pouches, Jiffy Steamer, Steele Canvas, Aera Collaboration items, The Laundress X John Mayer Out West Products, Bulk Packs, Auto-Replenishment orders, E-gift cards, and Pre-Boxed Sets.
  • Free shipping is applicable on orders of $50 or more after any coupons, vouchers, and taxes are applied.
  • Current promotions are not applicable on prior purchases
  • One Promotional Offer per customer, per order.
  • Free shipping is not valid on orders shipping outside the U.S. 
  • Gilt vouchers are not combinable with Free Shipping, promotions, or loyalty rewards offers. 
  • Feather Duster and Horse Hair Broom sku's require additional oversized shipping and handling fees, no exceptions. 
  • The following items are excluded from International shipments: All-Purpose Bleach Alternative, Horse Hair Broom, Kitchen Starter Kit, Dish Brush, Pet & Lint Brush, Glass & Crystal Brush, Clothing & Upholstery Brush, Cashmere Brush, Men's Garment Care Kit, Feather Duster,  Duster for Small Spaces, Goat Hair Duster Wand, Aromatherapy, Build Your Own, and kitted items containing any of the above brushes.
  • Offers and discounts are redeemable both online and in-store. 
  • To place orders over the phone and if using a card issued outside the U.S but shipping to a U.S address, please call 212-564-6788.
 
Please contact [email protected] or text us at 1-800-282-4121 for further assistance. promo popup close button

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Our Sustainability Commitment

Lightening The Load On the Environment Read Our Product Values

As a brand, clean is at our core. We’re committed to not only taking the best care of your laundry and home, but also the world we live in. Since the beginning, we’ve held ourselves to the highest standards when it comes to our environmental impact, and we’re always striving to reduce our carbon footprint even more. Our commitment to sustainability is ongoing, and we invite you to follow our progress and join in our journey to making the planet a better place.

post consumer recycled bottles
Recycled Shipping Material
Carbon Neutral Shipping
Post-Consumer Recycled Bottles

We’ve started to make the switch from our heritage #1 PET recyclable plastic bottles to 100% post-consumer recycled material (PCR). PCR gives plastic you recycled multiple lives so we can rely less on virgin plastic. We’re starting with our best sellers and will be transitioning our entire collection to PCR in the near future. You’ll know your bottle is made of 100% PCR if it’s got a smoky tint to it (don’t worry, the formulas you love have stayed the same!). We love our new look and hope you do, too.

pcr bottles and white towels pcr bottles and white towels
OUR IMPACT

Our transition will help eliminate more than 130,000 lbs. of virgin plastic use year over year!

Sustainable Shipping Material

Every order placed on the laundress.com is shipped in 100% recycled paper boxes and fill. All shopping bags have been upgraded from virgin paper and plastic to 100% reusable cotton canvas in our NYC flagship store.

products on a porch next to tote bag products on a porch next to tote bag
OUR IMPACT

This simple swap saves over 1,300,000 feet of paper weighing 6,000 lbs. and 43,000 gallons of water annually.

Carbon Neutral Shipping

In addition to actively reducing our carbon footprint, we are utilizing carbon neutral shipping for all eCommerce orders placed on TheLaundress.com. We’re proud to be a part of UPS Carbon Offset Program, which focuses on reducing carbon emissions and investing in reforestation, methane and landfill gas destruction, and wastewater treatment.

bike with delicate wash bike with delicate wash
OUR IMPACT

Within the first year of the program, we’ll be offsetting 300 metric tons of CO2 equivalent through our direct to consumer orders alone! That’s equivalent to 12,756 trash bags of waste recycled instead of landfilled.