• All Laundress discounts and promotions exclude the following products: The Laundress Gallons, Refill Pouches, Jiffy Steamer, Steele Canvas, Aera Collaboration items, The Laundress X John Mayer Out West Products, Bulk Packs, Auto-Replenishment orders, E-gift cards, and Pre-Boxed Sets.
  • Free shipping is applicable on orders of $50 or more after any coupons, vouchers, and taxes are applied.
  • Current promotions are not applicable on prior purchases
  • One Promotional Offer per customer, per order.
  • Free shipping is not valid on orders shipping outside the U.S. 
  • Gilt vouchers are not combinable with Free Shipping, promotions, or loyalty rewards offers. 
  • Feather Duster and Horse Hair Broom sku's require additional oversized shipping and handling fees, no exceptions. 
  • The following items are excluded from International shipments: All-Purpose Bleach Alternative, Horse Hair Broom, Kitchen Starter Kit, Dish Brush, Pet & Lint Brush, Glass & Crystal Brush, Clothing & Upholstery Brush, Cashmere Brush, Men's Garment Care Kit, Feather Duster,  Duster for Small Spaces, Goat Hair Duster Wand, Aromatherapy, Build Your Own, and kitted items containing any of the above brushes.
  • Offers and discounts are redeemable both online and in-store. 
  • To place orders over the phone and if using a card issued outside the U.S but shipping to a U.S address, please call 212-564-6788.
Please contact [email protected] or text us at 1-800-282-4121 for further assistance. promo popup close button

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Ask The Laundress

Your definitive resource for all things laundry and cleaning—right at your fingertips.

Text +1.800.282.4121 now for instant advice on all your laundry and cleaning questions, or check out our recent customer Q&As.

scented vinegar ask the laundress

Q: There’s a wretched odor coming from my husband’s jacket! How can I get rid of the smell without ruining the down filling?

Full disclosure— Scented Vinegar has saved our marriages more times than we can count. The formula absorbs and kills odors fast and—take it from us—works wonders.

Try presoaking your husband’s coat in a basin of cool water and 1/4 cup of Scented Vinegar. Then pop it in a Mesh Bag and stick it in the washing machine. Use cold water, delicate cycle, and Sport Detergent which has a crisp, green scent and also helps to nix smells caused by perspiration, body oils, and buildup. Problem solved.

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wine spills ask the laundress

Q: The other night I opened a bottle of red wine and it spilled all over my ivory cashmere sweater. (It was a really rough day, okay?) Help!

A: Our motto: Where there’s a wine stain, there’s a way. Here’s our easy, no-fail fix: Apply Stain Solution to the stains and work into the fabric using your finger or Stain Brush.

For added cleaning power, put the affected area under the faucet and let the pressure of the cool to warm water help work the stain. Then, soak in a basin or sink filled with cool water for up to 30 minutes. Repeat this process if needed, until the stain has completely lifted.

Next, use Wool & Cashmere Shampoo to hand or machine wash (wool cycle, low spin, and cool water) and lay flat to dry in its original shape. Done! Now go buy yourself a new bottle of red to celebrate your victory.

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pit stain removal ask the laundress

Q: All my white t-shirts look dingy, and have yellow-ish stains. What gives? Can I resurrect them or are they doomed?

Good news: We can save ‘em. Start by lathering up Wash & Stain Bar with warm water and massaging it into any yellowness with the Stain Brush.

Let that sit for 30 minutes while you prepare a basin of warm water. Add a capful of All-Purpose Bleach Alternative and mix with your hands to let the formula activate. Throw in your shirts, let them soak for an additional 30, then machine wash with the Whites Detergent. Ta-dah! Like brand new.

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