What is your return policy?
Returns on eligible items must be received at our facility within 30 days of initial purchase. To be eligible for a return, items must be unused, unopened, and in original packaging. All returns must be accompanied by original proof of purchase and pre-approved by customer service.
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused.
What if I don’t like my product and/or the scent of my product?
Items are not eligible for return if they have been opened or used. If you are hesitant about committing to a full-sized product or concerned you will not like a scent, please order a trial size before purchasing a full size item!
What are the steps to complete a return?
CONNECT WITH CUSTOMER CARE: If you would like to return an item purchased online, please contact our customer care team to initiate your return/exchange at firstname.lastname@example.org or text 1-800-282-4121. Our team will be happy to assist with a return label for returns that meet our policy requirements. It is important that you contact customer care before you send in a return. We are not responsible for returns lost in transit that have not been verified by customer care.
PACK YOUR RETURN: Please safely pack the items and include your original packing slip inside. Affix the provided return label to the outside of your package, then drop off at appropriate postal service. All returns must be received at our facility within 2 weeks of the return label being emailed, otherwise we will not be able to authorize a full refund.
Do you refund the original shipping cost?
We are unable to refund your original shipping cost. If your order is eligible for a return, we will provide you with a complimentary shipping label.
Do you accept exchanges?
Unfortunately, we do not accept exchanges on any items at this time. In the case of an incorrect or damaged item, please email email@example.com with photos of the shipment. Once verified, your item will be replaced within 5-7 business days. We are unable to assist with items that have arrived broken, missing items, or missing packages outside of the 30 day return/exchange policy timeframe.
When can I expect my refund?
A refund will be issued once we’ve received your returned items. Refunds do not include original shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the form of payment used for the transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 14 business days for your bank to complete, depending on their processing times. This can vary between credit card issuers.
I purchased your products at an authorized retailer, can I return them to you?
If the products were not purchased directly through The Laundress, we are not able to process a return. However, if you have specific questions please email us at firstname.lastname@example.org and we’ll assist you.
What is your international return policy?
We do not accept international returns at this time.
How do I return an order placed on Instagram or Facebook Marketplace?
For Instagram or Facebook Marketplace orders, log into the app you purchased through, and request a return in the Orders & Payments section. Note: For orders with multiple items, you'll need to request a return for each item separately. For assistance or questions about your product, please email email@example.com.