customer service team

How To Get In Touch

Our small customer service team works around the clock to respond to all inquiries within 24-48 hours. The best way to reach us is via text at 1-800-242-2121 or email customerservice@thelaundress.com. For the speediest response and to help us serve you better, please leave only one message and include your order number, if applicable.

Terms & Conditions

    All Laundress discounts and promotions exclude the following products:

The Laundress Gallons, Refill Pouches, Jiffy Steamer, Steele Canvas, Aera Collaboration items, The Laundress X John Mayer Out West & Way Out West Products, Bulk Packs, Auto-Replenishment orders, E-gift cards and ALL Laundress Giftsets

We cannot ship All-Purpose Bleach Alternative to Hawaii, Alaska, and other neighboring U.S Islands.

Free shipping is applicable on orders of $50 or more after any coupons, vouchers, and taxes are applied.

Current promotions are not applicable on prior purchases.

One Promotional Offer per customer, per order.

Free shipping is not valid on orders shipping outside the U.S. Gilt vouchers are not combinable with Free Shipping, promotions, or loyalty rewards offers.

Feather Duster, Horse Hair Broom, Steele Hampers, and Jiffy Steamer sku's require additional oversized shipping and handling fees, no exceptions.

The following items are excluded from International shipments: All-Purpose Bleach Alternative, Horse Hair Broom, Kitchen Starter Kit, Dish Brush, Pet & Lint Brush, Glass & Crystal Brush, Clothing & Upholstery Brush, Cashmere Brush, Men's Garment Care Kit, Feather Duster, Duster for Small Spaces, Goat Hair Duster Wand, Aromatherapy, Build Your Own, and kitted items containing any of the above brushes. Offers and discounts are redeemable both online and in-store.

To place orders over the phone and if using a card issued outside the U.S but shipping to a U.S address, please call 212-564-6788

*COVID-19 Safety Protocols: To care for our distribution team and your order, we have implemented the following in our warehouses and shipping centers: Frequent deep cleaning and sanitization of workstations and common areas, daily temperature checks for all team members, and continuous monitoring and adherence to protocols recommended by the World Health Organization and Center for Disease Control.