Ask The Laundress

Your definitive resource for all things laundry and cleaning—right at your fingertips.

Text +1.800.282.4121 now for instant advice on all your laundry and cleaning questions, or check out our recent customer Q&As.

scented vinegar ask the laundress

Q: There’s a wretched odor coming from my husband’s jacket! How can I get rid of the smell without ruining the down filling?

A: Full disclosure— Scented Vinegar has saved our marriages more times than we can count. The formula absorbs and kills odors fast and—take it from us—works wonders.

Try presoaking your husband’s coat in a basin of cool water and 1/4 cup of Scented Vinegar. Then pop it in a Mesh Bag and stick it in the washing machine. Use cold water, delicate cycle, and Sport Detergent which has a crisp, green scent and also helps to nix smells caused by perspiration, body oils, and buildup. Problem solved.

wine spills ask the laundress

Q: The other night I opened a bottle of red wine and it spilled all over my ivory cashmere sweater. (It was a really rough day, okay?) Help!


A: Our motto: Where there’s a wine stain, there’s a way. Here’s our easy, no-fail fix: Apply Stain Solution to the stains and work into the fabric using your finger or

Stain Brush

For added cleaning power, put the affected area under the faucet and let the pressure of the cool to warm water help work the stain. Then, soak in a basin or sink filled with cool water for up to 30 minutes. Repeat this process if needed, until the stain has completely lifted.

Next, use Next, use Wool & Cashmere Shampoo to hand or machine wash (wool cycle, low spin, and cool water) and lay flat to dry in its original shape. Done! Now go buy yourself a new bottle of red to celebrate your victory.

pit stain removal ask the laundress

Q: All my white t-shirts look dingy, and have yellow-ish stains. What gives? Can I resurrect them or are they doomed?

A: Good news: We can save ‘em. Start by lathering up Wash & Stain Bar with warm water and massaging it into any yellowness with the Stain Brush. Let that sit for 30 minutes while you prepare a basin of warm water. Add a capful of All-Purpose Bleach Alternative and mix with your hands to let the formula activate. Throw in your shirts, let them soak for an additional 30, then machine wash with the Whites Detergent. Ta-dah! Like brand new.

Stain Brush

All-Purpose Bleach Alternative Whites Detergent