Returns Policy
You will receive an email confirmation once your order has been placed. This email will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they have left our facility.
Orders can take up to 4-6 business days to be processed and shipped, given all items are in stock. Please note that in some cases, your order may arrive in multiple shipments (i.e., in the case of a backorder).
We ship internationally! Please visit our shipping page for more information on how to place an international order. Please note that we can only ship international orders in full, meaning if a product in your order is not at our warehouse, we must wait for it to be delivered so we can ship your items together.
Returns on eligible items must be received at our facility within 30 days of initial purchase. To be eligible for a return, items must be unused, unopened, and in original packaging. All returns must be accompanied by original proof of purchase and pre-approved by customer service.
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused.
Items are not eligible for return if they have been opened or used. If you are hesitant about committing to a full-sized product or concerned you will not like a scent, please order a trial size before purchasing a full size item!
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused.
1. CONNECT WITH CUSTOMER CARE If you would like to return an item purchased online, please contact our customer care team to initiate your return/exchange at [email protected] or text 1-800-282-4121. Our team will be happy to assist with a return label for returns that meet our policy requirements. It is important that you contact customer care before you send in a return. We are not responsible for returns lost in transit that have not been verified by customer care.
2. PACK YOUR RETURN Please safely pack the items and include your original packing slip inside. Affix the provided return label to the outside of your package, then drop off at appropriate postal service. All returns must be received at our facility within 2 weeks of the return label being emailed, otherwise we will not be able to authorize a full refund.
IWe are unable to refund your original shipping cost. If your order is eligible for a return, we will provide you with a complimentary shipping label.
Unfortunately, we do not accept exchanges on any items at this time. In the case of an incorrect or damaged item, please email [email protected] with photos of the shipment. Once verified, your item will be replaced within 5-7 business days. We are unable to assist with items that have arrived broken, missing items, or missing packages outside of the 30 day return/exchange policy timeframe.
A refund will be issued once we’ve received your returned items. Refunds do not include original shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the form of payment used for the transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 14 business days for your bank to complete, depending on their processing times. This can vary between credit card issuers.
If the products were not purchased directly through The Laundress, we are not able to process a return. However, if you have specific questions please email us at [email protected] and we’ll assist you.
We do not accept international returns at this time.
In addition to actively reducing our carbon footprint, we are utilizing carbon neutral shipping for all eCommerce orders placed on TheLaundress.com. We’re proud to be a part of UPS Carbon Offset Program, which focuses on reducing carbon emissions and investing in reforestation, methane and landfill gas destruction, and wastewater treatment. For more on our sustainability initiatives, click here.
We are happy to help! Please email [email protected] or text us at 1-800-282-4121.