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The Laundress Discounts Offers
 
  • Free Shipping Weekend applicable on orders shipping within the Contiguous U.S
  • Current promotions are not applicable on prior purchases
  • All Laundress discounts and promotions exclude Gallons, Bulks, Subscribe & Save items, Jiffy Steamer, and John Mayer X The Laundress Out West products.
  • One Promotional Offer per customer, per order.
  • Free shipping is applicable on orders of $50 or more after any coupons or vouchers are applied.
  • Free shipping is not valid on orders shipping outside the U.S. 
  • Hawaii and Alaska are subjected to air shipping Fees. 
  • Gilt vouchers are not combinable with Free Shipping offers. 
  • Feather Duster and Horse Hair Broom sku's require additional oversized shipping and handling fees, no exceptions. 
  • The following items are excluded from International shipments: Horse Hair Broom, Kitchen Starter Kit, Dish Brush, Pet & Lint Brush, Glass & Crystal Brush, Clothing & Upholstery Brush, Cashmere Brush, Men's Garment Care Kit, Feather Duster,  Duster for Small Spaces, Goat Hair Duster Wand, and kitted items containing any of the above brushes.
  • Offers and discounts are redeemable both online and in-store. 
  • To place orders over the phone and if using a card issued outside the U.S but shipping to a U.S address, please call 212-564-6788.
 
Please contact customerserv[email protected] or our store at +12125646788 for further assistance.
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Down

Fluffy, soft fibers underneath the feathers of waterfowl (i.e., geese and ducks). A fine, lightweight insulator and padding often used in winter jackets, comforters, pillows, and cushions.

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Pretreat

Washing your down jacket starts with pretreatment. Treat stains with Stain Solution or the Wash & Stain Bar.

Stain Solution is ideal for protein and tannin stains, such as wine, coffee, ink, grass, urine, blood, and old, set-in stains such as pit stains.

The Wash & Stain Bar works the material to remove dirt, grease, oil, and makeup.

To remove odor, presoak the item for 30 minutes in cool water mixed with ¼ cup of Scented Vinegar.

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Handwash

Add 2 capfuls or a squirt of Wool & Cashmere Shampoo , the best down cleaner to a washbasin or sink filled with cool water.

Submerge the item and gently agitate the water with your hands to evenly distribute soap. Soak for up to 30 minutes.

Rinse well by running cool water through the item until the water is no longer soapy.

Do not wring. Instead, press the water out of the item.

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Machine Wash

Turn the item inside out, and place it in a Mesh Washing Bag.

Select the woolens or delicate cycle on the washing machine and use warm or cool water.

Add the appropriate amount of Wool & Cashmere Shampoo according to the machine and load size.

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Dry & Finish

The most successful finish is achieved by setting the dryer to a low heat and low tumble cycle and repeating the drying cycle until all moisture is gone.

To help redistribute and fluff up feathers and filling, add clean tennis balls or dryer balls to the cycle.

Make sure large down items, such as duvets, are fully dried to prevent mildew. If the filling clumps together, excess water is still present.

To remove wrinkles, we recommend steaming for the best and safest finish.

Do not iron or starch.

To freshen, spritz with Wool & Cashmere Spray. This nontoxic and allergen-free fabric spray naturally repels bugs and moths.

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Store

Always store items clean and dry.

We recommend storing in a breathable cotton Storage Bag to protect items from bugs.

Storing in plastic encourages yellowing and can trap mildew-causing moisture, a prime environment for bugs.

All techniques are based on textile science. Not all garments perform and react as science would predict.