Terms & Conditions
THE LAUNDRESS prides itself in providing exclusive, quality merchandise online. Some featured items may be available only in limited quantities or only while supplies last. Once an item is out of stock, we will attempt to remove the item promptly from display on THETHELAUNDRESS.COM. Display of an item on THE THELAUNDRESS.COM is not a guarantee that the item is currently in stock or that it will be available on our website when you visit again. If you are unable to locate a particular item that caught your attention on a previous visit to the Site or if you have any questions concerning the availability of a particular item, please contact THE LAUNDRESS CUSTOMER SERVICE. We will fulfill your requests whenever possible.
Returns & Cancellations
THE LAUNDRESS stands behind our quality and performance of all of THE LAUNDRESS products. THE LAUNDRESS does not accept any returns of products sold on THELAUNDRESS.COM. THE LAUNDRESS will only accept cancellations of your order before midnight Eastern Standard Time if the order is placed after 10:30 am that same day. For more information regarding THE LAUNDRESS's return and cancellation policy and procedures, please visit FAQ for Orders.
THE LAUNDRESS is not responsible for any spelling errors or mistakes entered by the customer during the ordering process. We will not refund payments for merchandise after an order for monograms has been made. All monogrammed items take up to 15 days to arrive.
THE LAUNDRESS will make every reasonable effort to display its merchandise on the Site as accurately as possible. Unfortunately, various factors, including the display and color capabilities of your computer monitor, may significantly affect what you actually see on your screen. THE LAUNDRESS is not responsible for the display of any color, texture or detail of its merchandise on your computer screen and cannot guarantee the accuracy thereof.
Copyright and Trademarks
The entire content (images and text) of THE LAUNDRESS is copyrighted and may not be reproduced, published, broadcast, posted, modified, transmitted, displayed, distributed, downloaded or otherwise used except as provided herein without the express written permission of THE LAUNDRESS.
All THE LAUNDRESS trademarks, trade names, service marks, service names, product names, and intellectual property, whether or not delineated in large print or with trademark symbols or in any other fashion, are trademarks and/or intellectual property of THE LAUNDRESS, INC. or other owners that were granted the right to use such intellectual property. The unauthorized use of the trademarks or any other intellectual property of THE LAUNDRESS, INC. or of its affiliated companies is expressly prohibited.
This website, its contents and sales of merchandise through the use of this website are intended solely for the personal, noncommercial use of our clients. You may download or copy the content displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Merchandise is not offered for resale.
Any comments, suggestions, ideas, materials and other submissions ("User Comments") that you send to THE LAUNDRESS are provided on a non-confidential basis. By submitting User Comments, you are granting THE LAUNDRESS an irrevocable and unrestricted license for any purpose whatsoever, including use, reproduction, publication, broadcast, posting, modification, transmission, display, and distribution. However, because we value the trust that you have placed in us, we will not use any of your personal information (name, etc.) in connection with your User Comments without your consent. For further information regarding THE LAUNDRESS's protection of your personal information, please see our Privacy Statement.
You agree that no User Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no User Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any User Comments you make.
Links to Other Websites
When you access a non-THE LAUNDRESS website, please realize that it is independent of us. Linking to any off-site pages is at your own risk. THE LAUNDRESS makes no warranties or representations about any non-THE LAUNDRESS website and has no responsibility for such websites or their content. In addition, certain third party sites may also provide links to THE LAUNDRESS Site. None of such links should be deemed to imply that THE LAUNDRESS endorses such third party sites or any content therein.
By accessing the Site, each user also agrees not to use THE LAUNDRESS to post or transmit any offensive, harmful, unlawful, threatening, libelous, defamatory, obscene, abusive, hateful, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or would otherwise violate the law. THE LAUNDRESS reserves the right to take such action as it deems appropriate in cases where THE LAUNDRESS websites are used to disseminate such materials.
Prices displayed on THE LAUNDRESS are quoted in U.S. currency and are valid and effective only in the United States. Prices are subject to change at any time.
All of the washing tips, recipes and videos found on THE LAUNDRESS website are based on basic principles of textile and fiber science. Variances may occur when washing such as slight changes in color, texture, complications from zippers, buttons and fasteners. We have also encountered incorrectly labeled fabric care tags from the manufacturer and other complications from improper manufacturing.
THE LAUNDRESS will always use its best judgment and treatment possible when washing the item and while we pay extreme attention to stains, THE LAUNDRESS cannot guarantee the removal of all stains. All prices quoted are for regular soiled items; heavily soiled items will require extra attention/time and will result in a surcharge being made at the company’s discretion. THE LAUNDRESS cannot assume any responsibility for inherent weaknesses or defects in materials that are not apparent prior to washing as well as mislabeled care labels. This includes, but is not exclusive to, color loss or bleeding and shrinkage or damage to weak and tender fabrics. Please note that items washed with our service will be returned to a natural state versus chemically stiff and flattened when dry cleaned. THE LAUNDRESS reserves the right to decline service for any item. You will be refunded for any item not cleaned excluding your inbound shipping cost. If we determine that The Laundress is responsible for the loss of or damage to an item, we will refund you the replacement value up to $250 (two-hundred and fifty dollars) but only with substantial supportive documentation such as an original store receipt. THE LAUNDRESS only accepts packages sent through a traceable mailing service(i.e. FedEx, UPS). All customers will be sent their tracking number for the return packages.
I accept the terms and conditions associated with THE LAUNDRESS Monogramming, in that, THE LAUNDRESS is not responsible for any spelling errors or mistakes I make during the ordering process. I also understand that THE LAUNDRESS does not accept any returns on their merchandise and having an item personalized will take 10-15 business days.
Monogram initials will appear in the order you enter them. For a three-letter monogram with a large middle initial, the middle initial traditionally represents the last name. For example: If the name is Laura Julia Smith, enter the monogram as “LSJ”.