CUSTOMER SERVICE
email us at: laundress@thelaundress.com
Q. When can I expect my order?
A: Most of our products are available immediately-we will notify you if there is a back-order. Please allow a delivery period of up to 2 weeks for ground shipments. We do not ship on Saturdays, Sundays or on national holidays.
Q. How much is shipping?
A. The cost of shipping will vary depending on where you are located, what is being shipped and how quickly you wish to receive your merchandise.
Q. How can I find out the status of my order?
A. The best way to find out about your order is to e-mail laundress@thelaundress.com.
Q. Which credit cards do you accept?
A. We accept Visa, MasterCard, American Express & Discover.
Q. Can I order on the phone?
A. Yes, please call us Monday thru Friday at (212) 209-0074 from 9:30 - 5:30 p.m. EST.
Q. Can I return merchandise?
A. We're sorry; we do not accept any returns on products.
Q. What happens if my order arrives damaged?
A. If your order is damaged, please contact us immediately for further instructions via e-mail (laundress@thelaundress.com) and please reference your order number.
Q. Will I be charged sales tax?
A. Only New York State residents are subject to sales tax.
Q. Can I use your products in a high-efficiency washing machine?
A. Yes, our products are also formulated for H-E machines. Simply divide the suggested amount in half. For example, for one load of laundry, use 1/8 cup detergent versus the suggested ¼ cup.
Q. My dry cleaners cannot remove a stain, what should I do?
A. We offer "Ask the Laundress" on our website for all your laundry inquiries-just fill out the form online and The Laundress will answer any question you may have about laundry and using The Laundress products.
Q. Is The Laundress an environmentally friendly brand?
A. Yes, The Laundress cares about the environment--we are a biodegradable, phosphate & sulfate free product. Also, we do not do any testing on animals.
Still have an unanswered question? E-mail us at laundress@thelaundress.com.
